E-commerce Support Specialist
2 months ago
**Please note that we are only considering applicants who are currently based in Bali**
**Join Bazar Bizar**
Are you passionate about providing outstanding customer service?
Bazar Bizar, a vibrant furniture and interior design brand, is seeking an E-commerce Support Specialist to enhance our customer experience. With roots in Indonesia and a core team in Belgium, we celebrate diversity and creativity.
In this role, you’ll handle customer inquiries through our ticketing system, assist with marketplace operations, and ensure a seamless shopping experience for our international customers. We value fresh perspectives and invite applicants from all backgrounds to apply.
**What We Offer**:
- A dynamic and inclusive work environment
- Opportunities for growth and development
- Competitive salary and benefits
**Responsibilities**:
- **Customer Support**: Respond to customer inquiries promptly and professionally via our ticketing system, ensuring all issues are resolved in a timely manner.
- **Lead Management**: Record and maintain all new leads, assign follow-up tasks and schedule reminders for our Belgium sales team.
- **Marketplace Assistance**: Collaborate with the Belgium team to manage and optimize our presence on various online marketplaces, addressing customer questions related to product listings and orders.
- **Product Knowledge**: Maintain a strong understanding of our product range to effectively assist customers and provide recommendations.
- **Feedback Loop**: Gather customer feedback and relay it to the Belgium team for continuous improvement in products and services.
- **Collaboration**: Work closely with the Belgium team to ensure a consistent and high-quality customer experience across all channels.
**Qualifications**:
- **Experience**: Minimum of 2 years in customer support or a related field, preferably in e-commerce or retail.
- **Communication Skills**: Excellent verbal and written communication skills in English.
- **Cultural Awareness**: Understanding of European and International customer preferences and market trends is a great plus.
- **Problem-Solving**: Strong ability to handle inquiries and resolve issues with a positive attitude.
Ready to make a difference?
Join us in creating beautiful spaces
**Experience**:
- relevant: 2 years (required)
Expected Start Date: 11/01/2024
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