Merchant Operations Assistant Manager
1 day ago
Manage a merchant ops support 3-6 team players and counterparts
Ensure the team constantly meets or exceeds project Timelines and Service Level Agreements
Quality, CSAT metrics management, ensure timely deployment of process updates and, or product guidelines
Manage team planning, attrition and plan career mapping for agents
Manage daily operations to ensure smooth service delivery, including coordination with key support functions
Support maintain successful partnerships with internal and external stakeholders
Ongoing liaison with commercial and senior management on business process
Provide feedback, support and guidelines to the team for improvement project
A minimum of 5 years of experience in relevant fields (experience managing complex problems with multiple stakeholders)
Background and exposure to the E-Commerce or Logistics industry is preferred
Great understanding about e-commerce process
Highly proactive
Excellent problem-solving minded team player, time management, and technical generalist skills
Have good communication and interpersonal skills as you will be working with many different stakeholders
Have strategic, logic, and creative thinking as we prefer a long term and sustainable solutions
Able to work under pressure and meet needs in time
-
Merchant Engagement
7 months ago
Jakarta, Indonesia PT Magada Tirta Amerta Full time**Requirements**: - Have experience working in an operations team - Have experience working with a team - Have experience operating MS Office - Responsible in work & can work outside the room - Can communicate well **Job Desc**: - Maintaining, serving, and running a device and deployment - Perform OEM device deployment tasks for Merchant - Doing merchant...
-
Merchant Lifecycle
2 weeks ago
Jakarta, Indonesia GO-JEK Full time**About the Role** Merchant Lifecycle team sits at the heart of the Commerce Enablement group, where we believe in delivering WOW experience for merchants in order to achieve the mission of empowering businesses to grow. Merchant Lifecycle - Merchant Engagement Manager (ME) is a crucial part of Merchant Lifecycle in driving engagement throughout a...
-
Assistant Manager, Merchant Marketing
14 hours ago
Jakarta, Indonesia Grab Full timeJob Description: Life at Grab At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. Get to know...
-
Merchant Support Officer
1 day ago
Jakarta, Indonesia PT IONPay Networks (NICEPAY) Full timeThe Merchant Support Officer will help merchant clients through Merchant Acquisition and will be responsible for supporting them, as well as in daily operational issues relating to transactions and processing. The role also involves supporting merchants in the boarding process with banks or partner and payment options by coordinating the collection and...
-
IT Merchant Support
1 day ago
Jakarta, Indonesia PT. Prima Vista Solusi Full timeAssist the operational team (helpdesk) in overcoming problems that cannot be resolved such as problems from merchants that are not related to hardware issues, and transaction testing (EDC TID Dummy) as validation of problems. Assist the operational team in overcoming the constraints of the tools being used, such as the use of W-track, TAMS, (atome upload...
-
Merchant Operations Kyc
3 months ago
Jakarta, Indonesia Shopee Full timeDepartment Operations- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...
-
Operations Cost
7 months ago
Jakarta, Indonesia Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
IT Merchant Support
7 months ago
Jakarta, Indonesia PT. Prima Vista Solusi Full timePT. Prima Vista Solusi is one of the leading payment technology in Indonesia, supporting major financial institutions and retailers in Asia Pacific. With over 500 technical staff strengths in over 50 cities nationwide, we are committed to work in partnership with reputable financial institutions enable the latest technology innovations boost the growth of...
-
Account Management, Assistant Manager
7 days ago
Jakarta, Indonesia Kredivo Group Full timeMonitoring existing merchant performance & exceeding sales targets as assigned. - Managing daily operations for assigned merchants such as performance monitoring or resolving merchant issues & concern - Support & administrative merchant duties such as creating confirmation letter, request branding, CRM, create promo, etc - Main internal point of contact for...
-
Assistant Banquet Operations Manager
2 weeks ago
Jakarta, Indonesia AYANA Hospitality Full timeWe are looking for a Assistant Banquet Operations Manager to join our team and ensure our guests are comfortable by serving food and beverages while also answering questions and assisting guests as needed. Assistant Banquet Operations Manager responsibilities include ensuring maximum guest satisfaction and optimized average check. To utilize current manpower...
-
Operation Specialist in Dubai
7 months ago
Jakarta, Indonesia Future Ocean Payment Service Provider Full timeJob Description: We are seeking a highly skilled and experienced Operations Manager to join our team. As an Operations specialist in **Dubai.** you will play a critical role in overseeing and coordinating daily operational activities. Your responsibilities will include monitoring transaction data, managing operational reconciliation, providing customer...
-
Operations Executive, Digital Services
1 day ago
Jakarta, Indonesia Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Assistant Retail Operation Manager
6 days ago
Jakarta, Indonesia Catalyst Tech Full time**Job Descriptions**: - Assist manager on day to day operation for all retail channel (offline stores, e-commerce, and marketplace) - Create and execute sales strategies to achieve monthly and annual target - To manage ideal inventory level for each channel/stores and conduct stock opname regularly. - Overseeing the SOP, administrative processes and...
-
Operations Cost
4 months ago
Jakarta, Indonesia Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Gofood Merchant Program Manager
2 weeks ago
Jakarta, Indonesia GO-JEK Full time**About the Role** They say no man is an island, and this notion holds particularly true for this role. As our GoFood Merchant Program Manager, you’ll be an instrumental cog in the GoFood wheel of Gojek that directly impacts the company’s ultimate aim to make GoFood be the best platform for merchants to grow. Utilizing your analytical and project...
-
Account Manager
4 months ago
Jakarta, Indonesia Magada & Co Full time**Job Desc**: - Operational Support: Provide exceptional operational support to Account Managers, assisting them in resolving issues promptly and ensuring a seamless experience for our commercial merchants. - Market Research: Conduct in-depth market research to gather insights into industry trends, competitor activities, and emerging opportunities....
-
Merchant Lifecycle Strategy Senior Associate
3 days ago
Jakarta, Indonesia GO-JEK Full time**About the Role** The Merchant Lifecycle team sits at the heart of the Commerce Enablement group, where we believe in delivering a WOW experience for merchants in order to achieve the mission of empowering businesses to grow. There are 3 units within the Merchant Lifecycle that equip themselves by making use of each other’s strength, just like nature’s...
-
Account Management
4 weeks ago
Jakarta, Indonesia PT SPC Full timeOperational Support: Provide exceptional operational support to Account Managers, assisting them in resolving issues promptly and ensuring a seamless experience for our commercial merchants. - Market Research: Conduct in-depth market research to gather insights into industry trends, competitor activities, and emerging opportunities. Translate this research...
-
Lead Product Manager, Merchant Platform
5 days ago
Jakarta, Indonesia GO-JEK Full time**Location** Jakarta **Work Type** Permanent **Application Posted** September 17, 2021 **About the Role** Every business revolves around money, as it is one of the most important parts in business. As our PM on Financials based in Jakarta, you’ll manage products that facilitate all payment transactions that are to be settled to merchants. The scale...
-
Merchant Core Financial
2 weeks ago
Jakarta, Indonesia GO-JEK Full time**About the Role** This Role is part of the Merchant Core team - who is responsible to be the advocate of merchants and be the business counterpart for the Platform PDG team (in charge of business, strategy, and planning of Merchant platform as well as be the proxy of Sales, Ops, Marketing, and other non PDG functions in GoJek for Merchant Platform PDG to...