Merchant Operations Assistant Manager

1 day ago


Jakarta, Indonesia Swift Logistic Solutions Full time

Manage a merchant ops support 3-6 team players and counterparts

Ensure the team constantly meets or exceeds project Timelines and Service Level Agreements

Quality, CSAT metrics management, ensure timely deployment of process updates and, or product guidelines

Manage team planning, attrition and plan career mapping for agents

Manage daily operations to ensure smooth service delivery, including coordination with key support functions

Support maintain successful partnerships with internal and external stakeholders

Ongoing liaison with commercial and senior management on business process

Provide feedback, support and guidelines to the team for improvement project
A minimum of 5 years of experience in relevant fields (experience managing complex problems with multiple stakeholders)

Background and exposure to the E-Commerce or Logistics industry is preferred

Great understanding about e-commerce process

Highly proactive

Excellent problem-solving minded team player, time management, and technical generalist skills

Have good communication and interpersonal skills as you will be working with many different stakeholders

Have strategic, logic, and creative thinking as we prefer a long term and sustainable solutions

Able to work under pressure and meet needs in time


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