Merchant Operations Kyc

1 month ago


Jakarta, Indonesia Shopee Full time

Department Operations- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Review and verify merchant documents (IDs, licenses, business information) for accuracy and legitimacy.
- Conduct enhanced due diligence for all risk profiles.
- Periodically reassess merchants and monitor suspicious activity.
- Accurately verified data into KYC systems and maintained audit record-keeping.
- Handle and organize submitted documents digitally.
- Ensure full compliance with KYC and AML regulations and internal policies.
- Approve, reject, or escalate KYC submissions based on verification results.
- Document decision-making processes clearly.
- Maintain KPIs through KYC activities and performance metrics by quality and quantity.
- Manage workloads to meet SLAs and reports.

**Requirements**:

- Proficiency in Bahasa and English are required.
- Bachelor’s degree in Law, Economics, or a related field with strong academic performance.
- Minimum of 1 year of experience in KYC, customer onboarding, preferably in startups, banking, non-banking financial services, or other regulated industries.
- Familiarity with Anti-Money Laundering (AML), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and Ongoing Due Diligence (ODD) processes.
- Proven experience in Know Your Customer (KYC) procedures and background checks.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills across various levels.
- Proficient in correspondence and administrative tasks; Excel, Google Docs, and Google Sheets.
- Detail-oriented


  • Kyc Specialist

    5 months ago


    Jakarta, Indonesia Mekari (PT. Mid Solusi Nusantara) Full time

    We are seeking a KYC Specialist who is detail-oriented and highly organized. You will be responsible for coordinating and managing various operational aspects of our KYC process, establishing accurate and detailed data documentation, overseeing smooth business processes and ensuring high adherence to our SOP. This position requires communication skills,...

  • Kyc Associate

    6 months ago


    Jakarta, Indonesia Mekari (PT. Mid Solusi Nusantara) Full time

    We are seeking a KYC Associate who is detail-oriented and highly organized. You will be responsible for coordinating and managing various operational aspects of our KYC process, establishing accurate and detailed data documentation, overseeing smooth business processes and ensuring high adherence to our SOP. This position requires communication skills,...

  • Merchant Risk

    5 months ago


    Jakarta, Indonesia PT. Prima Vista Solusi Full time

    PT. Prima Vista Solusi is one of the leading payment technology in Indonesia, supporting major financial institutions and retailers in Asia Pacific. With over 500 technical staff strengths in over 50 cities nationwide, we are committed to work in partnership with reputable financial institutions enable the latest technology innovations boost the growth of...

  • Compliance Kyc Analyst

    6 months ago


    Jakarta, Indonesia Citi Full time

    The KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know...

  • Staff Kyc Gb Analyst

    5 months ago


    Jakarta, Indonesia HSBC Full time

    -Job Advert Details **Some careers shine brighter than others.** If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. HSBC Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve...


  • Jakarta, Indonesia HSBC Full time

    -Job Advert Details **Some careers shine brighter than others.** If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. HSBC Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve...


  • Jakarta, Indonesia Citi Full time

    The KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know...

  • Kyc Analyst

    2 months ago


    Jakarta, Indonesia JPMorganChase Full time

    **JOB DESCRIPTION** Exciting opportunity where you will work in close partnership with Sales, Operations and Compliance to ensure efficient and timely on-boarding / renewal to the JPMorgan infrastructure. This position plays a critical role in introducing new clients to our organization as well as ensuring full due diligence is done with respect to new and...

  • Affiliate Kyc

    5 months ago


    Jakarta, Indonesia Shopee Full time

    DepartmentOperations- LevelEntry Level- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...


  • Jakarta, Indonesia MUFG Bank, Ltd., Jakarta Branch Full time

    **Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...

  • Compliance Admin

    5 months ago


    Jakarta, Indonesia Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Merchant Engagement

    5 months ago


    Jakarta, Indonesia PT Magada Tirta Amerta Full time

    **Requirements**: - Have experience working in an operations team - Have experience working with a team - Have experience operating MS Office - Responsible in work & can work outside the room - Can communicate well **Job Desc**: - Maintaining, serving, and running a device and deployment - Perform OEM device deployment tasks for Merchant - Doing merchant...


  • Jakarta, Indonesia Kredit Pintar Full time

    Kredit Pintar is a Fintech (Financial Technology) company that has a mission to improve the quality of life of Indonesian people by providing various short-term loan options. To realize the mission as a Fintech Company that can advance the country, Kredit Pintar opens opportunities for those who want to contribute in improving the quality of life by...

  • Merchant Engagement

    3 months ago


    Jakarta, Indonesia Magada & Co Full time

    **Job Desc**: - Engage with existing merchants - Educate merchant about feature and promo - Handling merchant's community - Help merchants solving issues related to operations **Requirements**: - Min D3/S1 in relevant field with min 1 year experience - Have experience as salesman or FMCG are most preferred - Familiar with Ms Office /Google tools - Willing...


  • Jakarta, Indonesia PT Magada Tirta Amerta Full time

    **Requirements**: - S1 graduated - At the minimum can operate android, basic Ms. Office and basic Google Suites (G-Docs & G-sheets) - Own motorcycle and having no restriction to travel within Jabodetabek Area - Willing to be located in Jabodetabek - Preferably domiciled in Tangerang, Bogor, Bekasi, Depok **Job Desc**: - Acquire merchant to use and...


  • Jakarta, Indonesia PT Elabram Systems Full time

    Define list of new merchants that are potential to grow. - Discover new potential areas to be acquired based on the consumers density. - Create a journey plan for new merchants acquired to be active merchants with incubation plan. - Communicate findings from data and analyses to stakeholders, influencing them to make the best decisions possible. - Develop...

  • Account Support

    5 months ago


    Jakarta, Indonesia Sinergi Performa Cipta Full time

    Job Description: 1. Encourage merchant to join our campaign promo 2. Develop merchant in term of merchant investment and basket size 3. Support and fulfill operational excellent for merchant Criteria: 1. Good communication and influence people 2. Have sales experience min,1 years 3. Handling complaint 4. Proactive and initiatives 5. Education: Min,...


  • Jakarta, Indonesia MUFG Bank, Ltd., Jakarta Branch Full time

    **Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...


  • Jakarta, Indonesia PT SPC Full time

    Job Descriptions: - Membangun hubungan dengan merchant dan mendengarkan kebutuhan, masukan, dan komunikasi yang erat - Menghubungi merchant melalui telepon untuk memperkenalkan dan membiasakan mereka dengan produk dan fitur kami - Mendapatkan merchant untuk bergabung dengan kampanye, iklan, dan paket pertumbuhan lainnya - Mendorong pertumbuhan dan ROI yang...


  • Jakarta, Indonesia PT Sejahtera Makmur Perkasatma Full time

    Key Responsibilities: - Identify and target new merchants in key industries and verticals that align with the company’s strategy. - Develop and manage the sales pipeline from lead generation to closing, ensuring timely follow-up and reporting on progress. - Present and demo payment gateway solutions to potential clients, effectively communicating the...