Matchmaker (Customer Service Executive)
5 months ago
**Role Overview: Matchmaker (Customer Service Executive)**
We are looking for 2 associates based in Indonesia (SCBD) to support our Malaysia and Singapore branch. As a Matchmaker, your primary objective is to facilitate seamless date coordination between our clients. You will engage in proactive communication with clients to address their needs and provide support throughout their dating journey, as well as gather feedback for continuous service improvement.
**Responsibilities**
- Plan, coordinate, and schedule dates for clients
- Consistently achieve individual as well as team monthly KPI targets
- Active and outward-bound communication with clients on a day-to-day basis (via chat and phone calls)
- Respond to clients' inquiries promptly and provide support when needed
- Provide sound dating advice when asked by clients
- Listen to clients' feedback and perform service recovery when necessary
- Provide ad-hoc operational and events support
- Provide feedback on the date coordination process and suggest ideas to improve customer satisfaction.
- Would have passion for people, and possess excellent interpersonal, written, and oral communication skills.
- Experience within a Customer Service, Customer Success, or Sales Operations / Support role is a huge plus.
- Diploma or Bachelor’s Degree in any field. Business, Marketing, Mass Communication, Psychology, or equivalent major is a plus.
- Diligent and willing to go the extra mile for your clients
- Detail-oriented and able to perform under pressure with integrity and good work ethics
- Adaptable and able to think fast on your feet to cater to a wide portfolio of client profiles
- Able to communicate professionally and confidently with high-profile clients.
- Able to work one day of the weekend (either Sat/Sun).
**Benefits**
- Basic salary pay (ranges from 5.5 to 6.5 mio), and competitive commission package outside of the basic salary pay.
- No field work; you will be working comfortably in our cozy and fun office (SCBD, South Jakarta).
- No shifting. You will work 5 days a week from 10:00am to 7:00pm.
- Learn and grow with the team - product and communication training will be provided
- Full equipment support
- A healthy organizational culture that encourages work-life balance, with a comprehensive leave package + monthly allowance of flexible work hours.
- Young and startup-like working environment, led by experienced leaders and serial entrepreneurs.
**More about Lunch Actually**
We are Asia’s first lunch dating specialist which arranges quality dates for busy, pro-active single professionals in a discreet, fun and stress-free environment. Launched in Singapore in April 2004, Lunch Actually aims to provide a safe, convenient, and non-intimidating avenue for busy professionals to meet.
**Our Culture**
We embrace the entrepreneurial spirit, daring to dream and turning those dreams into reality. Our team values integrity, commitment, and creativity while practicing an open-door policy that fosters respect. Through well-defined policies, procedures, and programs, we empower our staff to reach their full potential. Our focus is always on our people, providing opportunities for skill development, career advancement, and goal achievement. In addition, we offer competitive compensation, commission packages, and foster a positive organizational culture.
We are looking for a dedicated, passionate and talented individual that shares the basic qualities of honesty, enthusiasm, creativity and respect for customers and co-workers. And to be part of our dynamic team, you must be adaptable, self-motivated and willing to work hard.
**Job Types**: Full-time, Permanent
Pay: Rp5,500,000 - Rp6,500,000 per month
**Education**:
- S1 (preferred)
**Experience**:
- Customer Service: 2 years (preferred)
**Language**:
- English (required)
-
Matchmaker (Customer Service Executive)
5 months ago
Jakarta, Indonesia PT Lunch Actually Jaya Full time**Role Overview: Matchmaker (Customer Service Executive)** We are looking for 2 associates based in Indonesia (SCBD) to support our Malaysia and Singapore branch. As a Matchmaker, your primary objective is to facilitate seamless date coordination between our clients. You will engage in proactive communication with clients to address their needs and provide...
-
Customer Service Executive
7 months ago
Jakarta, Indonesia Huneety Co., Ltd. Full timeThe Customer Service Executive is responsible for providing exceptional customer support and ensuring customer satisfaction. This role involves handling customer inquiries, resolving complaints, and maintaining accurate records of interactions. The Customer Service Executive will report directly to the Customer Service Manager, collaborating closely to...
-
Customer Service Executive
5 months ago
Jakarta, Indonesia exabytes Full time**GROW your career with Exabytes**: We’re a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams. We are constantly on the lookout for exceptionally talented and passionate individuals to join our big family. If you’re one who is passionate, hardworking with drive, and wants to advance your career,...
-
Customer Service
5 months ago
Jakarta, Indonesia PT IT Service Centre Full time**Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi Persyaratan** Pengalaman menghadapi customer /...
-
Customer Services
5 months ago
Jakarta, Indonesia PERSOLKELLY Indonesia Full time**Location**: - Jakarta- Jakarta**Work Type**: - Contract- Have experience in frontliner - Understand and able to speak English. - Able to drive car and have a valid driver's license Position : Customer Service(Usher) Location : Jakarta Role Summary & Responsibility: Delivering customer service with high standard to provide information, delivering brand...
-
Customer Services
5 months ago
Jakarta, Indonesia PERSOLKELLY Indonesia Full timeHave experience in frontliner - Understand and able to speak English. - Able to drive car and have a valid driver's license **Position : Customer Service(Usher)** **Location : Jakarta** **Role Summary & Responsibility**: Delivering customer service with high standard to provide information, delivering brand story, product knowledge and executing on site...
-
Customer Service
5 months ago
Jakarta, Indonesia PT IT Service Centre Full time**Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan, Administrasi **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data Administration **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi...
-
Business Development Executive
5 months ago
Jakarta, Indonesia Richdale International Executive Search Full time**Business Development Executive** We are looking for Business Development Executive for Corporates to sign up accounts in our newly founded platform for internship/job opportunities. This opportunity will be open for someone fresh in the business who is motivated to break down doors to get the brand known, and acquire new sign-ups with your awesome people...
-
Customer Service Executive
4 weeks ago
Jakarta, Indonesia Avery Dennison Full time**Company Description** **AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN** AUSTRALIA**, **CHINA**, **INDIA**, **JAPAN**,** SINGAPORE**, **MALAYSIA**, **THAILAND**, **VIETNAM** AND **INDONESIA**, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN** GREATER CHINA** AND** VIETNAM**.** **Job Description** ABOUT YOUR ROLE**: You...
-
Customer Service Executive
4 weeks ago
Jakarta, Indonesia Hydron Holdings Full time**Job Scope** - Our CSE is running a 24x7 rotating on a weekly basis, You will work shift with a team (3 shifts in a day, include public holiday and weekend) and handle global users & local users (using English and Bahasa). 5 days working & 2 days off. Therefore, we are looking for someone who is fluent in English. You will provide support to sales...
-
Customer Service Staff
5 months ago
Jakarta, Indonesia Forwarder.co Full timeCustomer Service Staff is responsible for processing shipments and all related activities for an assigned base of accounts. The individual will have contact with customers, carriers and potential customers on a daily basis. You must be proactive in providing quality customer service and have the ability to handle pressure and responsibility in a fast pace...
-
Customer Service Executive
5 months ago
Jakarta, Indonesia Thales Full timeLocation: Jakarta, Indonesia Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much...
-
Export Import Customer Service
5 months ago
Jakarta, Indonesia Persolkelly Indonesia Full time**Location**: - Jakarta- Jakarta**Work Type**: - Full Time- 3 years experience in Customer Service work at a Forwarding / Export-Import company - Certified in PPJK - Able to communicate in English PERSOLKELLY Indonesia is currently assisting one of our clients from multinational logistics company who is looking for Forwarding / Import / Export Customer...
-
Customer Service Sales
5 months ago
Jakarta, Indonesia KOREA ARTIZ STUDIO Full timeThe company's daily basic work, in addition to the implementation of work in accordance with the company's policies. 1. Responsible for customer consultation on the Internet, inviting customers to visit the store and achieving performance targets; 2. Responsible for the sale of products to customers who consult on the Internet; 3. Responsible for following...
-
Export Import Customer Service
5 months ago
Jakarta, Indonesia Persolkelly Indonesia Full time3 years experience in Customer Service work at a Forwarding / Export-Import company - Certified in PPJK - Able to communicate in English PERSOLKELLY Indonesia is currently assisting one of our clients from multinational logistics company who is looking for Forwarding / Import / Export Customer Service Executive with following requirements &...
-
Customer Service Internal
5 months ago
Jakarta, Indonesia PT Indonesia Fintopia Technology (Easycash) Full timeAnalyze Customer Survey to identify Dissatisfaction with customer experience and expectations - Provides actionable data to TL & Manager to maximize customer satisfaction - Calibration sessions with TL about all findings - Ensure that SOP are in order, to maintain high quality level - Produce Written Reports every weekly & monthly for KPI - Perform other...
-
Customer Service Officer
2 weeks ago
Jakarta, Indonesia PT Imecon Teknindo Full time**Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** - Efficiently handle customer inquiries and complaints through Omni channel (Chat) or Inbound call (voice) - Escalate complex issues to the Team Lead for resolution - Maintain a typing speed of at least...
-
Customer Care and Services Staff
5 months ago
Jakarta, Indonesia NH Korindo Sekuritas Indonesia Full timeNH Korindo Sekuritas Indonesia is seeking a dedicated and customer-oriented individual to join our team as a Customer Care and Services Staff. As part of our Customer Care and Services team, you will play a vital role in ensuring that our clients receive exceptional service and support. **Key Responsibilities**: - **Client Communication**: Act as the...
-
Customer Experience
4 weeks ago
Jakarta, Indonesia Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Customer Service
6 days ago
Jakarta, Indonesia Brandt International Sdn Bhd Full timeCP Tower - Non-Executive - Contract - MYR 2,400 - MYR 3,000**Job Openings** - Customer Service (Digital Banking)**Job Brief**: **Responsibilities**: - Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer need - Ensuring...