Indonesia - General Manager

3 weeks ago

Jakarta, Indonesia ISS Group Holdings Limited Full time

**Who we are?**

At Inchcape Shipping Services, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

**Business Need / Purpose of Role**

To drive outstanding marine service delivery through active engagement with internal / external customers and stakeholders.
- Responsibility for the marine services operations in Indonesia, implementing Area and Regional operations process and procedures, aligned to Global operations policies, to deliver sustainable business growth and profit:

- To deliver robust and sustainable business profit through optimization, efficiency, and business effectiveness.
- To ensure that the right marine services management and skills are recruited, developed, and retained.
- To ensure the appropriate governance, safety and controls are established and implemented to adhere to group policy and local statutory requirements

**Key Responsibilities**:
**Area Operations Strategy, Leadership and Coordination**
- Together with the AGM - SEA, develop a robust operational plan to ensure delivery and execution of the marine services operations in the Area.
- Manage, empower, and support the respective Marine Services Managers and Teams to deliver against business objectives for sustainable business profit.
- Build strong working relationships with internal & external customers and stakeholders to win and retain business.
- Ensure suitable performance management strategies are in place to maximise Team delivery.
- Restructure and optimize the business where needed for profitability.
- Work with the respective Marine Services Managers to ensure fair and equitable management of employees throughout the regional organisation.
- Focus on the continuous improvement of marine services processes and procedures.
- Prepare reports for senior management as required.

**Operations**
- Travel throughout the Area on a regular basis, taking the necessary management initiatives to be accountable for ensuring that the marine services operations are meeting the QHSSE standards, operating safely, delivering the agreed business results and meeting customer and stakeholder expectations.
- Be an active ambassador for a continuous business improvement culture, driving the implementation of Area, Regional and Group wide projects linked to service delivery and service excellence.
- Accountable and responsible for service level performance within the ports of the Area.
- Ensure the highest levels of Customer Service Delivery.
- Ensure service delivery of all applicable product lines are as per agreed Service Level Agreements and ISS Standards across the Area.
- Actively drive weekly / monthly dialogues across Area operations to ensure that marine services operational targets for the region are being achieved.
- Ensure that QHSSE regulations are understood, fully incorporated and implemented effectively.
- Ensure that operational processes are in accordance with governance and standards, values and ethics of ISS.
- Accountable for the proper management of Marine Service Partners (sub agents) within the Area
- Area vendor and supplier management in collaboration with ISS strategic sourcing team, in accordance with ISS vendor requirements.
- Deliver Area productivity targets and cost rationalization.
- Ensure managers are accountable for their respective overheads, and that they are correctly authorized and deployed.
- Ensure managers are delivering high quality and timely issuance of invoices and collection.
- Ensure smooth migration of functions to central facilities e.g.: CSC and D/A Centres.
- Revue and ensure appropriate appointment and relationship of Sub Agents within the Area.
- Support or participate in regional and global projects as required.

**Account management**
- Engage with customers to grow share of market and drive revenue.
- Build key stake-holder relationships with clients.

**Transformation Projects**
- Lead agreed Area transformation initiatives as agreed with the AGM- SEA and Group Chief Operations Officer.
- Act as an ambassador for Marine Services Operations, facilitating process change or transition of activities.
- Promote and share best practices in Area & Regional transformation initiatives

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