Reservation Agent

1 month ago


Badung, Indonesia The Cakap Group Full time

Our client is a fantastic nightclub in Bali with an underground theme. It features a dance area, VIP seating, excellent sound quality, outstanding DJs, and a vibrant atmosphere. We are looking for a dedicated **Reservation Agent** to help manage our bookings and provide excellent service to our guests.

**Key Responsibilities**:

- Respond to guest inquiries in a timely and professional manner.
- Provide accurate information on availability, rates, and services.
- Maintain up-to-date knowledge of rates, promotions, and special packages.
- Collaborate with other departments to ensure a smooth guest experience.
- Handle cancellations, modifications, and special requests efficiently.
- Input and update reservation details in the system accurately.

**Qualifications**:

- Professional proficiency in English
- Minimum 1 year of experience as a reservation agent or in a similar customer service role.
- Strong communication skills, both written and verbal.
- Excellent phone etiquette and attention to detail.
- Ability to work under pressure and manage multiple tasks.
- Familiarity with reservation systems or hotel management software is a plus.

**Benefits**:

- BPJS & THR
- Service Charge


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