Villa Manager
2 months ago
A luxurious and exclusive villa complex located in the serene and picturesque area of Pererenan, Bali offering an exceptional blend of luxury, comfort, and authentic Balinese charm, is looking for a Villa Manager to join their team immediately.
**Requirements**:
- Minimum of two years of experience in the same or a similar position in a luxury resort, villa, or hotel.
- Bachelor's Degree in Hospitality, Hotel Management, or a related field.
- Exceptional communication skills and a positive attitude.
- Excellent English speaking and writing skills.
- Meticulous, result-driven, organised, and detail-oriented person.
- Exceptional team member with innovative problem-solving skills.
- Strong understanding of marketing principles and strategies within the hospitality industry.
- Ability to manage multiple tasks and projects simultaneously while maintaining high standards of work.
- Strong networking skills and the ability to build relationships with clients and partners.
- Flexibility to work weekends, holidays, and evenings as required.
- Strong analytical skills and the ability to use data to inform marketing and reservation strategies.
- Ability to work independently and as part of a team.
**Responsibilities**:
- Development and implementation of a clear and concise communication system with all potential guests.
- Respond promptly to all guest requests and enquiries throughout their villa stay.
- Follow guest checkout ensuring assessment of guest stay and experience details recorded in guest records.
- To assist in day to day monitoring and management of the booking calendar.
- Assist with monitoring and managing OTA listings and channel manager.
- Develop relationships with offline travel agents and OTA channels.
- Assist with analysis of reservation and occupancy date, market comparison and trend analysis.
- Manage and update the database and customer relationship management systems (CRM).
- Assist in maintenance of up to date guest records.
**Benefits**:
Salary according to experience + BPJS
Service charge
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