Villa Manager
1 month ago
**Key Responsibilities**:
- Oversee day-to-day operations of the villas, ensuring top-tier service and smooth functioning across all departments.
- Act as the main point of contact for guests, providing personalized service and attending to requests promptly.
- Coordinate and communicate with housekeeping, security, and maintenance teams to uphold a pristine and safe villa environment.
- Manage reservations, check-in/check-out procedures, and guest billing, ensuring seamless experiences from arrival to departure.
- Anticipate guest needs, providing tailored recommendations for activities, dining, and experiences around Bali.
- Train, mentor, and manage villa staff, promoting a culture of service excellence.
- Handle guest complaints or issues with discretion and professionalism, ensuring swift and satisfactory resolution.
- Conduct regular inspections of the villa to maintain high standards of cleanliness, safety, and luxury.
- Collaborate with management on marketing strategies and guest feedback to continuously enhance the villa’s reputation and service offerings.
**Requirement**:
- Proven experience in luxury villa management, hospitality, or a similar high-level service role.
- Exceptional interpersonal skills with a warm, approachable demeanor and a keen attention to detail.
- Fluent in English; proficiency in other languages is a plus. - Strong leadership abilities with experience managing and training staff.
- Knowledge of Balinese culture and local tourism attractions.
- Availability to work flexible hours, including weekends and holidays.
**Job Types**: Full-time, Contract
Ability to commute/relocate:
- Uluwatu: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- What is your monthly expectation salary?
**Location**:
- Uluwatu (preferred)
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