Reservation & Guests Agent

1 week ago


Badung, Indonesia PT The Elementum Bali Full time

Requirements:

- Education: Hospitality Degree or Equivalent
- Experience: Minimum of 1 year experience as a in a Hospitality Guest Relations role.
- Must be able to fluently communicate in English.
- Must have good knowledge of computer skills.

Job Descriptions:

- Processes reservations by mail, telephone or central reservation systems referral.
- Processes reservations from the sales office, other Villa departments, and travel agents.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all package plans.
- Knows the credit policy of the Villa and how to code each reservation.
- Creates and maintains reservation records by date of arrival
- Prepares letters of confirmation.
- Understands the Villa’s policy on guaranteed reservations
- Tracks future room availabilities based on reservations.
- Helps develop room revenue and occupancy forecasts.
- Makes sure that files are kept up to date.
- Maintains a clean and neat appearance and work area at all times.
- Walk around with the client and ensure that they secure whatever services they need.



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