Front Desk Agent
2 months ago
**ANV Hospitality Group is looking for a Front Desk Agent to join our team**
**Responsibilities**:
- Checking guests in on arrival and out on departure
- Update calendars and schedule
- Inform customers about payment methods and verify their credit card data
- Greeting and thanking guests in a sincere, friendly manner
- Anticipating and addressing guests' needs, and resolving their problems and complaints
- Manage online and phone reservations
- Provide information about our hotel, available rooms, rates, and amenities
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
**Requirements**:
- **Bali based**:
- Fluent in written and verbal English
- Work experience as a Front Desk Agent, Receptionist or similar role
- Customer service attitude
- Excellent communication and organizational skills
- Experience with hotel reservations software
- Understanding of how travel planning websites operate
- Able to join immediately
**Experience**:
- Front Desk/Front Office/Receptionist: 1 year (preferred)
**Language**:
- English (preferred)
Expected Start Date: 11/13/2024
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