Reservation Officer
6 hours ago
Provide accurate information about hotel facilities, operational schedules, and nearby attractions.
**Organizing and Recommending Local Activities**:
**Main Responsibilities**:
- Arrange and recommend local activities, such as sightseeing tours, restaurants, events, or entertainment venues.
- Assist with booking tickets, transportation, or restaurant reservations as needed by guests.
**Providing Information and Guidance**:
- Offer maps, travel guides, or trip suggestions for guests.
**Handling Special Requests**:
- Address the needs of VIP guests or special requests with professionalism.
- Ensure guest requests are fulfilled promptly and to high standards.
**Resolving Guest Issues**:
- Effectively and quickly resolve guest complaints or issues.
- Coordinate with the Villa Manager to ensure guest satisfaction.
**Maintaining External Networks**:
- Build good relationships with local restaurants, transportation providers, and tour operators to facilitate services.
- Update the contact list of reliable service providers.
**Qualification**:
- Minimun 1 year experience in the same position
- Good command and understanding of English
- Pro active
- Guest Service oriented
- Responsabile
- Detail oriented, dynamic and good team player.
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