L1 Support Engineer
7 days ago
**Job Description**:
- Network Operations Center engineers level 1
- Handle a request or incident ticket in the first layer
- Deploying and inspecting IT network systems
- Monitoring the performance and capacity of computer systems
- Performing regular checks on network hardware and software
- Responding to network alerts and hardware malfunctions
- Diagnosing and troubleshooting network errors
- Tracking and documenting network issues, logs and compiling incident reports
- Record problem in the ticketing dashboard, define ticket according to severity
- Perform a problem/troubleshoot escalation to L2 if needed
**Requirement**
- Experience working as an NOC engineer
- Experience deploying, managing, and troubleshooting network infrastructures
- Knowledge of server hardware systems
- Excellent troubleshooting skills
- Ability to work flexible hours
Jenis Pekerjaan: Penuh Waktu, Kontrak
Panjang kontrak: 12 bulan
Gaji: Rp5.500.000 - Rp6.500.000 per bulan
Kemampuan Bekerja Jauh dari Rumah/Pindah Rumah:
- DKI Jakarta: Melakukan pulang-pergi kerja dengan jarak yang jauh tanpa mengganggu kinerja atau berencana pindah tempat tinggal sebelum mulai bekerja (Diwajibkan)
Pengalaman:
- NOC Engineer: 2 tahun (Diwajibkan)
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