Junior Engineer

3 weeks ago

Jakarta, Indonesia NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.

The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration.

The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required.

**What you'll be doing**

**Key Responsibilities**:

- Monitors client infrastructure and solutions.
- Identifies problems and errors prior to or when they occur.
- Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
- Investigates first line incidents assigned and identifies the root cause of incidents and problems.
- Provides telephonic or chat support to clients when required.
- Schedules maintenance activity windows for patching and configuration changes.
- Follows the required handover procedures for shift changes to ensure service continuity.
- Reports and escalates incidents where necessary.
- Ensures the efficient and comprehensive resolutions of incidents and requests.
- Updates existing knowledge articles or create new ones.
- Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
- May also contribute to / support on project work as and when required.
- May work on implementing and delivering Disaster Recovery functions and tests.
- Performs any other related task as required.

**Knowledge and Attributes**:

- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

**Academic Qualifications and Certifications**:

- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
- Relevant certifications include which are considered desirable (but not limited to):

- CCNA or relevant level 1 Network Security
- Microsoft Certified, Azure Administrator Associate
- AWS Certified, Solutions Architect Associate
- Veeam Certified Engineer
- VMware certified Professional: Data Centre Virtualization
- Zerto, pure, vxrail
- Google Cloud Platform (gcp)
- Oracle Cloud Infrastructure (oci)

**Required Experience**:

- Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization.
- Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.).
- Basic knowledge of ITIL processes.

**Workplace type**:
On-site Working

**About NTT DATA**

**Equal Opportunity Employer

  • Junior Engineer

    4 days ago

    Jakarta, Indonesia PT SENA Full time

    Junior Engineer - Placement at Head Office (West Jakarta) "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." ""Please be aware of...

  • Junior Backend Engineer

    1 week ago

    Jakarta, Indonesia PT The Lorry Online Indonesia Full time

    Hi Everyone! The Lorry Online Indonesia is hiring a **Junior Backend Engineer - Full Time** to help continue our rapid growth and solve our toughest logistic problems, we are looking for an analytical, results-driven junior back-end engineer. The back-end engineer will use his or her understanding of programming languages and tools to analyze current codes...

  • Junior Geotechnical Engineer

    2 weeks ago

    Jakarta, Indonesia Witteveen+Bos Full time

    **Vacancy **Jakarta**: **Junior Geotechnical Engineer**: PT Witteveen Bos Indonesia is looking for an experienced junior geotechnical engineer for our office in Jakarta who is up to date with state-of-the-art geotechnics, preferably in soft soils. Your geotechnical input is required for land reclamations, port development, coastal and river protection,...

  • Junior Engineer

    3 weeks ago

    Jakarta, Indonesia PT Karya Prima Unggulan Full time

    Junior Engineer - Mengerti Kelistrikan & Panel - Mengerti Tehnik Pendingin (AC, Open Chiller/Showcase) - Terbiasa Bekerja di Ketinggian - Pendidikan mínimal SLTA/Sederajat - Siap Bekerja Shift - Mampu Bekerja Individu & Team - Penempatan: Badung, Bali "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun...

  • Junior Mechanical Static Engineer

    3 weeks ago

    Jakarta, Indonesia PT. Berca Engineering International (BEI) Full time

    Junior Mechanical Static Engineer - Indonesian Citizen - Min. 1-3 years (junior) experience in EPC Oil and Gas Project - Bachelor degree in Mechanical Engineering - Experiences in engineering design covers from Pre-FEED, FEED stage to Detailed Engineering Design stage for both Onshore and Offshore Oil and Gas Facilities - Have experiences handling Pressure...

  • Junior Web3 Engineer

    2 weeks ago

    Jakarta, Indonesia Salad Ventures Limited Full time

    Welcome to Salad! We're currently on the lookout for an enthusiastic Junior Web3 Engineer to join our team and embark on a journey of reshaping the digital landscape. In the role of a Junior Web3 Engineer with us, you'll have the incredible opportunity to team up with experienced blockchain professionals and seasoned software engineers. Together, you'll be...

  • Junior Piping Engineer

    3 weeks ago

    Jakarta, Indonesia PT Berca Engineering International Full time

    Junior Piping Engineer - Indonesian Citizen - Minimum 1-2 years experience in EPC Oil and Gas Project. Fresh graduate are welcome - Bachelor Degree in Mechanical/Material Engineering - Experiences in engineering design covers from Pre-FEED, FEED stage to Detailed Engineering Design stage for both onshore and offshore oil and gas facilities - Familiar with...

  • Junior Piping Engineer

    4 days ago

    Jakarta, Indonesia PT SENA Full time

    Junior Piping Engineer - Placement at Head Office (West Jakarta) "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." ""Please be...

  • Junior Mechanical Engineer

    4 days ago

    Jakarta, Indonesia PT SENA Full time

    Junior Mechanical Engineer - Placement at Head Office (West Jakarta) "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." ""Please...

  • Junior Electrical Engineer

    4 days ago

    Jakarta, Indonesia PT SENA Full time

    Junior Electrical Engineer - Placement at Head Office (West Jakarta) "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." ""Please...

  • Junior Pipeline Engineer

    4 days ago

    Jakarta, Indonesia PT SENA Full time

    Junior Pipeline Engineer - Placement at Head Office (West Jakarta) "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." ""Please be...

  • Junior Process Engineer

    4 days ago

    Jakarta, Indonesia PT SENA Full time

    Junior Process Engineer - Placement at Head Office (West Jakarta) "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." ""Please be...

  • Junior Sales Engineer

    3 weeks ago

    Jakarta, Indonesia PT Eterna Karya Sejahtera Full time

    Junior Sales Engineer - Bachelor’s Degree in Engineering - Mechanical, Electrical, or related discipline - Have an entrepreneurial drive and desire to succeed - Enjoy working in a fast-paced, multi-tasking environment - Enjoy talking to others, building new relationships, interacting with customers, and coworkers - Are proficient with all basic MS...

  • Junior Electrical Engineer

    3 weeks ago

    Jakarta, Indonesia PT Berca Engineering International Full time

    Junior Electrical Engineer - Indonesian Citizen - Minimum 1-2 years experience in EPC Oil and Gas Project. Fresh Graduate are Welcome - Bachelor Degree in Electrical Engineering - Experiences in engineering design covers from Pre-FEED, FEED stage to Detailed Engineering Design stage for both onshore and offshore oil and gas facilities - Familiar with...

  • Junior Structural Engineer

    3 weeks ago

    Jakarta, Indonesia PT Berca Engineering International Full time

    Junior Structural Engineer - Indonesian Citizen - Minimum 1-2 years of working experience in the related field is required for this position in Oil & Gas Project (Offshore Project). Fresh graduate are welcome - Bachelor Degree in Civil Engineering / Ocean Engineering - Experiences in engineering design covers from Pre-FEED, FEED stage to Detailed Engineering...

  • Ml Engineer

    4 weeks ago

    Jakarta, Indonesia PT Salva Teknologi Digital Full time

    ML Engineer (Junior) - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk...

  • Data Engineer

    4 weeks ago

    Jakarta, Indonesia PT Salva Teknologi Digital Full time

    Data Engineer (Junior) - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk...

  • Junior Support Engineer

    4 days ago

    Jakarta, Indonesia Mobileum Full time

    **What we do** Technology is transforming people’s lives, and behaviours are continually evolving as devices get smarter, services grow richer, and societies become more connected. All aspects of our everyday lives have turned digital, and this creates a tremendous responsibility for Communications Service Providers (CSPs), which provide the essential...

  • Junior Data Engineer

    3 weeks ago

    Jakarta, Indonesia Alodokter Full time

    Alodokter is the #1 digital health company in Indonesia. Launched in 2014, Alodokter brings high-quality medical services to its 27+ million Monthly Active Users by providing an integrated mobile solution for patients and doctors. We empower patients and doctors with better knowledge to help them take better decisions: - More than 550K monthly...

  • Technical Engineer Tpm Junior

    1 week ago

    Jakarta, Indonesia DRÄXLMAIER Group Full time

    Modern wire harness systems and exclusive vehicle interiors: The name DRÄXLMAIER stands for automotive innovations - products that enhance your driving experience. Every day, approximately 60.000 associates around the world cooperate to contribute their knowledge, skills and automotive passion toward this goal. Individuals, who like to take on...