IT Desktop and Asset Support
18 hours ago
**Technical Support**
Dukungan desktop menyediakan berbagai layanan teknis untuk pengguna akhir di lapangan, dari jarak jauh dan melalui telepon. Berikut ini adalah daftar untuk peran dan tanggung jawab utama:
- Persiapan PC/komputer notebook baru untuk penyebaran, termasuk pembongkaran, pemasangan sistem operasi, instalasi aplikasi dan klien sesuai kebutuhan pengguna, pengaturan sistem operasi, profil pengguna berdasarkan kebijakan.
- Instalasi PC baru di lokasi dan periferal yang terpasang secara baik seperti, printer, pemindai, dll. Instalasi ini mencakup inspeksi kesiapan lokasi untuk memverifikasi ketersediaan desktop, outlet listrik & outlet jaringan yang tepat.
- Pemasangan aplikasi tambahan sesuai kebutuhan pengguna seperti aplikasi bisnis, _Acrobat Reader_, dll.
- Meningkatkan perangkat keras PC sesuai kebutuhan seperti peningkatan memori atau ukuran _hard disk_.
- Meningkatan Sistem Operasi Desktop & _MS. Office Suites_.
- Pemecahan masalah perangkat keras dan perangkat lunak untuk PC, Periferal, Jaringan Klien, _MFP Printer_ dan lain-lain yang berhubungan dengan penyelesaian masalah klien.
- Pemulihan (jika mungkin) dari data pengguna yang hilang yang disebabkan oleh kegagalan perangkat keras atau perangkat lunak dan kesalahan pengguna.
- Konfigurasi dan penyesuaian aplikasi yang ada pada PC seperti _browser _internet dan pengaturan aplikasi otomatisasi kantor.
- Mendokumentasikan semua kegiatan penanganan insiden pada sistem tiket customer.
**IT Asset**
- Kelola semua aset yang terkait dengan Departemen IT.
- Mendokumentasikan semua aset IT.
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