Senior Associate, Desktop Support
6 months ago
Grow your career with us
You are on a journey to join an exciting Company and be part of our success story to improve lives by developing resources sustainably. Here we offer you an exciting and dynamic work environment and will equip you with the know-how that will stretch and enhance your career journey.
Role Summary:
Responsible to ensure IT services provided to end users are in-line with the committed SLA and all managed hardware/software are fully in compliance with IT policy and security requirements.
**Responsibilities**:
As part of Desktop Support team, you are required to carry out the following responsibilities:
- Assist on problem or inquiry related with end user hardware/software
- Ensure all hardware/software delivered to users are always fully in compliance with IT policy and security requirements.
- Maintain up-to-date asset inventory database
- Prepare user guide/manual
- Work in sinergy with other teams within IT department
- Actively contribute for continuous improvements within the team
**Requirements**:
To be successful in this role, you should have the following skills and qualifications:
- Minimum 2 years of working experience in similar role
- S1 degree majoring in computer science (preferred)
- Hand on experience in managing, installing, and troubleshooting issue related with Microsoft Windows, Microsoft Office
- Hand on experience in managing, installing, and troubleshooting issue related with desktop computer, laptop, thin client, Android/Apple tablet and smartphone, printer, video conference, voice conference, ip phone, smart TV, wifi, network wiring, etc
- Good knowledge of basic network setup and troubleshooting
- Team player, self motivated, proactive, and fast learning person
- Strong interpersonal communication skills
- Young, energic, age not more than 35 years old
- Able to work under tight pressure and deadline
- Good English communication skill
When you send us your resume and personal details, it is deemed you have provided your consent to us retaining your information in our talent recruitment database. All information provided will only be used for the recruitment process. RGE will only collect, use, process or disclose personal information where and when allowed to under applicable laws.
Thank you for considering a career with RGE.
LI-EGSI
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