Desktop Support Coordinator

2 days ago


Jakarta, Indonesia Diebold Nixdorf Full time

**Position Overview**:
Provides support to users of desktop computers, laptop computers, tablets, mobile communication devices, printers and office equipment. Support may be on location or remote. Activities include provisioning, installation / set up, troubleshooting, providing basic training, technical guidance and client support on usage of all equipment. Responds to calls regarding system outages, troubleshooting and resolving users’ issues who are on location or working remotely. Strives to meet or exceed Service Level Agreements (SLAs)

**Key Responsibilities**:

- Provides Desktop Support services for an assigned organization, location or function.
- Installs and configures desktop, workstation and peripheral devices.
- Troubleshoots network performance.
- Provides remote and face-to-face technical support for users, addressing computer, peripheral, connectivity and other problems.
- Responsible for tracking / maintaining / managing inventory (devices, batteries, cables, other accessories).
- Raises and maintains purchase requisitions / orders.
- Trains employees in workstation and device use.
- Manages work orders, problems or tasks within a structured ticket management system.
- Recommends and ensures timely, accurate, reliable and functional upgrades and patches.
- Provisions accounts for new users and de-provisions for departing employees.
- Assists with user moves by de-installing and re-installing allocated equipment.
- Continually meets or exceeds SLAs.

**Required Qualifications**:
BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and experience.

**Requisition Employer Description**:

- Why should you join Diebold Nixdorf?_
- Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability._
- Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status._

Areas of InterestInformation Security and Technology

Experience LevelMid-Senior Level Associate

CountryIndonesia

Primary LocationJakarta, Indonesia

Remote - Work from HomeYes



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