Front Desk Manager

2 days ago


Badung, Indonesia Marriott International, Inc Full time

**Job Number** 24178372
**Job Category** Rooms & Guest Services Operations
**Location** Fairfield by Marriott Bali Kuta Sunset Road, Jalan Merdeka Raya VII, Badung, Bali, Indonesia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successful



  • Badung, Indonesia ANV Group Full time

    Front Desk Agent - Surf Camp ANV Hospitality Group is looking for a Front Desk Agent to join our team! **Responsibilities**: Checking guests in on arrival and out on departure Update calendars and schedule Inform customers about payment methods and verify their credit card data Greeting and thanking guests in a sincere, friendly manner Anticipating and...


  • Badung, Indonesia ANV Group Full time

    Front Desk Agent - Surf Camp ANV Hospitality Group is looking for a Front Desk Agent to join our team! **Responsibilities**: Checking guests in on arrival and out on departure Update calendars and schedule Inform customers about payment methods and verify their credit card data Greeting and thanking guests in a sincere, friendly manner Anticipating and...

  • Front Desk

    1 month ago


    Badung, Indonesia Hotel Horison Ultima Seminyak Full time

    **A warm greeting from Horison Ultima Seminyak, where leisure meets pleasure!** Horison Hotels, is a fast developing hotel brand in Indonesia. We are inviting talented people and offering the opportunity to grow with us. HORISON ULTIMA SEMINYAK is urgently looking for **Front Desk (GSA).** **Job Descriptions**: - Check-in and check-out guests efficiently,...

  • Front Desk Agent

    1 month ago


    Badung, Indonesia Grand Zuri Kuta Bali Full time

    Front Desk Agent - Having minimum 1 year experience in the same field - Familiar with Power Pro System - Excellent communication & interpersonal skill - High initiative and motivated - Positive work attitude and discipline - Strong analytical skills and attention to detail - English is a must (written & spoken) - Available to join immediately "Waspada...

  • Front Desk Agent

    1 month ago


    Badung, Indonesia D'primahotel Indonesia Full time

    Front Desk Agent (Bali) - Pendidikan mínimal SMA/SMK Sederajat - Memiliki pengalaman yang sama mínimal 1 tahun di posisi yang sama - Memiliki komunikasi yang baik, berorientasi pada pelanggan, dan dapat bekerjasama dalam tim - Penampilan rapi dan menarik - Memiliki kepribadian yang baik "Waspada terhadap Modus Penipuan pada saat proses interview....

  • Front Office

    1 month ago


    Badung, Indonesia PT. NUREN INDAH PERKASA Full time

    FORNT OFFICE AREA TANAH LOT-BALI Role: Welcoming guests warmly, assisting with the check-in and check-out process, and providing friendly and courteous service in meeting all guest needs. Experience and Qualifications Required: - Previous experience working as a front office/receptionist - Possess a valid Driver's License (SIM A) - Proficient in English -...


  • Badung, Indonesia Further Hotel Full time

    We're looking for a Night Auditor to assist guests with their overnight requests and balance accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts. Ultimately, you will provide excellent customer service to guests and keep the...

  • Pre Opening Manager

    1 month ago


    Badung, Indonesia Workforc ID Full time

    **Job Requirements**: - Willing to work at **Canggu, Bali**. - Bachelor’s degree and a minimum of **2 years of experience **in hospitality or property management. - Having background from an **international hotel chain** will be prioritized. - **Fluent in English**, with strong management skills and experience in **international hotel chains.**: -...

  • Front Office Manager

    1 month ago


    Badung, Indonesia Elite Fit Bali Full time

    Supporting, training, and supervising front office department Handling customer complaints and special requests Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience Enforcing all cash-handling, checking, and credit procedures Preparing daily reports on customer feedback, bookings, and cancellations,...


  • Badung, Indonesia Celerity Visa Full time

    We are a legal innovative Agency in Bali! You will meet expats a lot in a start up like environment, exciting :) You will be at the front desk: - Welcoming and greet visitors with a warm and friendly manners. - Assisting clients/visitors to provide smooth onboarding. - Provide excellent customer service - fluent in english (not just basic), at least can...

  • Front End Developer

    3 weeks ago


    Badung, Indonesia El Kabron Bali Full time

    **Skills and Qualifications required**: 1. Bachelor’s Degree or higher in Computer Science or a related field 3. Understanding of web design principles: A good front-end developer should have a solid understanding of design principles such as layout, typography, color theory, and user experience (UX). 4. Experience with front-end development frameworks...

  • Front Office Manager

    1 month ago


    Badung, Indonesia Elite Fit Bali Full time

    Front Office Manager - Have An Experience At The Same Position Minimum 2-3 Years - Speak English - Domiciled In Bali - Able To Join Immediately "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk...

  • Resort Manager

    1 month ago


    Badung, Indonesia The Cakap Group Full time

    We are seeking an experienced and dedicated Resort Manager to join at luxury villa in Uluwatu, Bali. Job description: As the Resort Manager, you will be responsible for the overall management and operation of the resort. This includes overseeing staff, ensuring high standards of guest service, managing budgets, and implementing strategies to enhance the...

  • Operations Manager

    1 month ago


    Badung, Indonesia Marriott International, Inc Full time

    **Job Number** 24156327 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Bali Kuta Sunset Road, Jalan Merdeka Raya VII, Badung, Bali, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for assisting in successfully executing all...

  • Duty Manager

    1 month ago


    Badung, Indonesia Marriott International, Inc Full time

    **Job Number** 24154621 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Bali Kuta Sunset Road, Jalan Merdeka Raya VII, Badung, Bali, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...

  • Front Office Staff

    1 month ago


    Badung, Indonesia Tugu Hotels & Restaurant Indonesia Full time

    As Guest Relation Officer, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. To truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest...

  • Front-end Developer

    1 month ago


    Badung, Indonesia Active Study Full time

    Are you keen to work with an eager and passionate business owner? Be an integral part of their business growth and join their team as a Front-End Developer **About Us**: Our client, **BoltBlue **is a Western Australia-based digital marketing agency made up of motivated, like-minded individuals who love what we do and have a blast doing it. We're passionate...

  • Front Office Staff

    3 weeks ago


    Badung, Indonesia BIA Dental Center Bali Full time

    Front Office Staff - Strong communication and interpersonal skills - Good English communication (verbal and written) - Good teamwork and positive attitude - Wisely handle complaint - Have good and accurate organizational and time management skills - Able to work individually or team - Have problem solving skills in problems - Be professional, honest,...

  • Gym Manager

    7 days ago


    Badung, Indonesia Elite Fit Bali Full time

    The goal of the Gym Manager is to keep operations running smoothly to create a positive atmosphere for customers. Common duties and responsibilities of a Gym Manager include: - Staff training - Maintaining safety and food quality standards - Keeping customers happy, getting their feedback on the experience and handling complaints - Organizing schedules -...

  • Restaurant Manager

    7 days ago


    Badung, Indonesia Elite Fit Bali Full time

    The goal of the Restaurant Manager is to keep operations running smoothly to create a positive atmosphere for customers. Common duties and responsibilities of a Restaurant Manager include: - Staff training - Maintaining safety and food quality standards - Keeping customers happy, getting their feedback on the experience and handling complaints - Organizing...