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Front Office Supervisor

1 month ago

Badung, Indonesia FINNS Beach Club Full time

We are thrilled to announce an incredible opportunity to be a part of FINNS World's Best Beach Club. We are on the lookout for a vibrant and dynamic **Front Office Supervisor **to oversee daily front desk operations, ensuring exceptional guest service, and leading a team of front office staff.

**Summary**:
FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.

**Location: Bali, Indonesia**

**Responsibilities**:

- Ensure that all guests receive outstanding service from check-in to check-out, addressing inquiries and resolving any issues promptly
- Supervise and train front office staff, promoting a positive and collaborative work environment
- Oversee front desk operations, including managing reservations, room assignments, and billing processes to ensure smooth operations
- Coordinate with housekeeping and maintenance teams to ensure guest requests are met and any issues are resolved quickly
- Handle guest complaints and feedback effectively, ensuring guest satisfaction and maintaining the reputation of the beach club
- Maintain accurate records of front office transactions and assist with reports for management

**Qualifications**:

- Previous experience in front office operations or hospitality management, preferably in a supervisory role
- Strong leadership and interpersonal skills
- Excellent communication and organizational abilities
- Proficiency in hotel management software (VHP, Opera, Micros) and Microsoft Office Suite
- Flexibility to work various shifts, including weekends and holidays

**Perks and benefits**:

- An opportunity to work in a world-renowned beach club
- Growing your skills and the possibility of growing within the company
- Fast growing company
- Competitive salary package
- FINNS Bali Membership
- BPJS and insurance Mandiri healthcare

Application Question(s):

- Are you living in Bali?
- Are you experienced in operating the Opera System?

**Experience**:

- Front Office Supervisor: 1 year (preferred)

**Language**:

- English (preferred)