Liveaboard Cruise Director

**About Us**:
Sea Safari Cruises is a leading liveaboard company offering extraordinary journeys through Indonesia's most scenic marine destinations. We take pride in delivering first-class service and unforgettable experiences to our guests. We are currently seeking a passionate and experienced **Cruise Director** to oversee guest activities, manage onboard operations, and ensure smooth sailing on one of our vessels.

**Position Overview**:
The **Cruise Director** is responsible for the overall guest experience onboard, coordinating all activities, entertainment, and diving schedules to ensure that each guest has a memorable journey. This role requires strong leadership, organizational, and interpersonal skills to manage the crew, guests, and daily operations. The Cruise Director will act as the face of the cruise, ensuring smooth communication between all departments and enhancing the guest experience through proactive service and problem-solving.

**Key Responsibilities**:
**Guest Experience & Hospitality Management**:

- Serve as the primary point of contact for all guest-related matters, ensuring their comfort, satisfaction, and safety throughout the cruise.
- Greet guests at the start of the cruise, provide briefings, and offer ongoing information about the itinerary, activities, and daily schedules.
- Handle guest inquiries, special requests, and any service issues promptly and professionally, ensuring every guest feels valued and cared for.
- Conduct daily debriefings to gather feedback and make real-time adjustments to improve the guest experience.

**Activity & Dive Coordination**:

- Develop and manage the daily itinerary, including dive schedules, excursions, and onboard activities.
- Coordinate with dive guides, instructors, and boat crew to ensure all dive and activities run smoothly, safely, and on time.
- Provide detailed briefings to guests on each dive/leisure site, marine life, and environmental conservation practices.
- Organize and lead onboard events and entertainment (lectures, presentations, social activities) to keep guests engaged and entertained throughout the cruise.

**Crew Management & Leadership**:

- Lead, manage, and motivate the crew, ensuring they provide excellent service and maintain high standards in all areas.
- Oversee the performance of all onboard staff, providing guidance, feedback, and training to ensure service quality.
- Foster a positive team environment, ensuring clear communication and coordination between departments (hospitality, diving, kitchen, and maintenance).

**Safety & Compliance**:

- Ensure that all safety protocols are followed during activities and that guests are fully briefed on emergency procedures.
- Oversee the execution of safety drills and ensure that the crew is well-prepared for emergency situations.
- Collaborate with the Captain and crew to ensure the vessel adheres to all local regulations and international maritime laws.

**Itinerary & Logistics Management**:

- Collaborate with the Captain and Boat Manager to create and adjust itineraries based on weather conditions, guest preferences, and logistics.
- Manage the logistics of excursions, including transportation, permits, and any required entry fees.
- Ensure that all activities are well-organized and run on time, with contingency plans in place for unexpected changes.

**Guest Relations & Problem Solving**:

- Act as the primary mediator between guests and the crew, addressing any concerns, conflicts, or complaints.
- Offer creative solutions to enhance guest experiences and resolve issues in a way that ensures guest satisfaction.
- Continuously seek guest feedback and implement improvements to elevate the overall cruise experience.

**Reporting & Communication**:

- Provide daily reports to senior management on guest feedback, activities, and operational performance.
- Ensure clear and consistent communication between the Captain, crew, and management to ensure smooth operations.
- Manage guest surveys and evaluations at the end of each trip, using feedback to make ongoing improvements.

**Qualifications**:

- Certified as a Dive Master or Instructor (e.g., PADI, SSI, NAUI, etc.).
- Minimum 1 year of experience in leading dives and dive tours.
- Strong knowledge of dive equipment and maintenance.
- First Aid and CPR certifications.
- Excellent interpersonal and customer service skills.
- Strong organizational and leadership abilities.
- Excellent problem-solving and decision-making skills.
- Proficient in English and Bahasa Indonesia (additional languages are a plus).
- Strong passion for diving and the marine environment.
- Ability to work in remote, marine, and challenging conditions.
- Strong commitment to safety and environmental conservation.

**Benefits & Perks**:

- Competitive salary
- Tips
- Free Starlink internet access on board
- Accommodation and meals provided while onboard.
- Annual dive gear allowance
- BPJS Ketenagakerjaan & Kesehatan
- Transport ticket
- Work in s