Liveaboard Reservation Attendant

4 months ago

Denpasar, Indonesia Neptune Scuba Diving Full time

**Neptune Group** is a leading Liveaboards company (Neptune Liveaboards & Neptune Scuba Diving) specializing in providing exceptional diving and cruising experiences in Indonesia. With a fleet of luxurious vessels and a commitment to unparalleled customer service, we aim to deliver unforgettable journeys for our guests.

**Position Overview**:
Neptune Scuba Diving / Neptune Liveaboards is now hiring Reservations Attendant. The Reservations Attendant is responsible for overseeing the reservations department, ensuring efficient and effective handling of guest bookings and providing exceptional customer service.

**Duties and Responsibilities**:
1. Reservations System Management ;
- Oversee the reservation system to ensure accurate and up-to-date information.

2. Customer Service Excellence ;
- Set and maintain high standards for customer service in the reservations management.
- Resolve customer inquiries, concerns, and issues in a timely and professional manner.

3. Communication ;
- Ensure all communication are responded in timely manners (Internal and external).

**Qualification**:
Degree in hospitality management, or equivalent experience in hospitality,

Proven experience in scuba diving reservation is a plus point,

Excellent communication and customer service skills.

Salary range 4.500.000 - 6.000.000

Pay: Rp4,000,000.00 - Rp6,000,000.00 per month

**Education**:

- D1-D4 (preferred)

**Experience**:

- Reservations Attendant: 3 years (preferred)
- Customer Service: 2 years (preferred)

**Language**:

- English (required)
- Mandarin (preferred)

**Location**:

- Denpasar (required)

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