Liveaboard Service Team Leader

2 months ago

Denpasar, Indonesia Sea Safari Cruises Full time

**About Us**:
Sea Safari Cruises is a leading liveaboard company offering unique and unforgettable experiences across some of Indonesia’s most stunning marine destinations. We are dedicated to delivering top-tier service to our guests while ensuring that their journey is seamless and enjoyable. To maintain our high standards, we are seeking a highly motivated and experienced Service Team Leader to join our team and be stationed on one of our vessels.

**Position Overview**:
**Key Responsibilities**:
**1. Team Leadership & Supervision**:

- Lead and manage the service crew (bartenders, housekeepers, kitchen) to ensure smooth daily operations and high-quality service delivery.
- Provide clear guidance, set performance expectations, and act as a role model for the team by demonstrating excellent customer service practices.
- Ensure all team members are well-groomed, professional, and follow uniform standards.
- Conduct daily team briefings and debriefings to review service performance, guest feedback, and address any operational challenges.

**2. Guest Experience Management**:

- Serve as the primary point of contact for guests onboard, addressing questions, requests, and resolving any service-related issues with urgency and professionalism.
- Anticipate guest needs and proactively offer personalized services, ensuring a seamless and enjoyable experience throughout the cruise.
- Handle guest complaints in a calm and diplomatic manner, implementing solutions that maintain guest satisfaction and enhance their experience.
- Coordinate special events or requests for guests (e.g., birthdays, anniversaries), ensuring their expectations are met.

**3. Service Standards Enforcement**:

- Ensure all areas of the boat, including cabins, dining areas, and public spaces, meet the highest cleanliness and service standards.
- Maintain and monitor service protocols during meals and events, ensuring timeliness, attention to detail, and adherence to fine dining or buffet service guidelines.
- Conduct regular inspections of guest cabins, public areas, and amenities to ensure cleanliness, hygiene, and readiness for guest use.
- Maintain service consistency across all shifts, making sure that every interaction reflects the Sea Safari Cruises brand values.

**4. Training & Development**:

- Provide ongoing training to service staff, focusing on improving service etiquette, guest communication, food & beverage service, and problem-solving skills.

**5. Operational Coordination**:

- Collaborate closely with the kitchen team to ensure that meal services are well-coordinated and timely, especially for group dining events or special dietary requests.
- Work with the dive team, housekeeping, and other departments to synchronize guest schedules, ensuring a smooth flow of activities, such as meals after dives, room cleaning, or special events.
- Oversee the daily cleaning schedules and maintenance requests for all guest areas, ensuring operational efficiency and cleanliness at all times.
- Work together with all crew on board to ensure a supportive and respectful team work environment.

**6. Inventory Management**:

- Manage the inventory of guest-related supplies, including linens, toiletries, and other amenities, ensuring all items are well-stocked and available at all times.
- Coordinate with the procurement or logistics team to reorder supplies as needed, avoiding shortages during the cruise.
- Keep track of breakage, loss, or wear-and-tear of service equipment, ensuring repairs or replacements are handled promptly to maintain service quality.

**7. Health & Safety Compliance**:

- Ensure that all health, hygiene, and safety protocols are strictly followed by the service team, in accordance with international maritime regulations and company policies.
- Monitor food safety standards, ensuring all food and beverages are prepared and served following hygiene protocols to prevent contamination or illness.

**8. Guest Feedback & Improvement Initiatives**:

- Collect and analyze guest feedback, both formally (via surveys) and informally (through direct interactions), to continuously improve service levels.
- Present feedback and suggestions for operational improvements to senior management, implementing changes that enhance guest satisfaction.
- Organize and execute any guest recovery initiatives for guests who have encountered service issues, turning negative experiences into positive resolutions.

**9. Crisis Management & Problem Solving**:

- In case of unexpected challenges (weather disruptions, guest health emergencies, etc.), coordinate the service team’s response to ensure the situation is managed with mínimal guest discomfort.
- Work closely with the Captain and other department heads to devise contingency plans for any disruptions in service or unforeseen events.

**10. Reporting & Communication**:

- Prepare daily reports summarizing guest feedback, team performance, and any operational challenges to share with senior manag

  • Liveaboard Reservation Attendant

    3 months ago

    Denpasar, Indonesia Neptune Scuba Diving Full time

    **Neptune Group** is a leading Liveaboards company (Neptune Liveaboards & Neptune Scuba Diving) specializing in providing exceptional diving and cruising experiences in Indonesia. With a fleet of luxurious vessels and a commitment to unparalleled customer service, we aim to deliver unforgettable journeys for our guests. **Position Overview**: Neptune Scuba...

  • Liveaboard Reservation

    3 weeks ago

    Denpasar, Indonesia Sea Safari Cruises Full time

    **Position: Liveaboard Reservation** **Job description**: At Sea Safari Cruises, we go above and beyond in everything we do. We are inspired by our guests and one another - and are driven to make things better. We love what we do, and we give it all we’ve got - on board and off. When guests stay with us, it’s not just a vessel with cabins that they’re...

  • Customer Service Team Leader

    2 months ago

    Denpasar, Indonesia PT. Catur Mitra Sejati Sentosa Mitra10 Full time

    Kualifikasi: - Pria/Wanita usia maksimal 35 tahun - Pendidikan mínimal SMA/K sederajat - Pengalaman mínimal 1 tahun sebagai Customer Service Leader/Supervisor atau 3 tahun sebagai Senior Customer Service dari perusahaan retail - Memiliki kemampuan komunikasi & leadership yang baik - Penempatan di Mitra10 area Denpasar, Bali Jenis Pekerjaan: Penuh...

  • Team Leader

    3 months ago

    Denpasar, Indonesia PT Sari Kreasi Nusantara Full time

    Team Leader - Placement : Denpasar, Bali - Offline Interview - Priority for Bali domicile "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan...

  • Team Leader Beauty Product

    1 month ago

    Denpasar, Indonesia PT. Rama Indonesia Full time

    PT Rama Indonesia area Bali saat ini membuka lowongan pekerjaan untuk posisi Team Leader salah satu brand beauty product ternama dengan cakupan area Bali. Kualifikasi - Pria/Wanita max. 35 tahun - Memiliki pengalaman sebagai Team Leader min. 1 tahun - Pengalaman TL brand beauty product menjadi poin plus - Kemampuan komunikasi yang baik - Memiliki...

  • Spv Accounting

    1 month ago

    Denpasar, Indonesia Sea Safari Cruises Full time

    Mengembangkan rencana pelaporan keuangan dan pajak. - Memastikan pelaporan keuangan dan pajak tepat waktu, lengkap, dan akurat. - Mengawasi laporan arus kas perusahaan secara keseluruhan dan mengidentifikasi potensi masalah arus kas dan ketidaksesuaian keuangan. - Melaksanakan dan memastikan catatan keuangan internal mematuhi regulasi dan prosedur...

  • Co-team Leader for Supervision

    3 weeks ago

    Denpasar, Indonesia PT. Artefak Arkindo Full time

    Co-Team Leader for Supervision - Bali - Min. 8 tahun Pengalaman - S2 Sipil / Arsitektur dan memiliki SKK Madya Manajemen Konstruksi

  • Team Leader Sales Smartfren

    2 months ago

    Denpasar, Indonesia PT. TRI ORION PROSPEKINDO Full time

    bertanggung jawab manage team sales - bertugas untuk memenuhi anggota team - siap untuk memenuhi target harian dan bulanan - 1 minggu 6 hari kerja (weekend tidak libur) - siap untuk menghadiri event dan membangun relasi Kualifikasi: - Pria/wanita usia 21-35 tahun - pendidikan mínimal D3/S1 semua jurusan - Memiliki kendaraan motor yang digunakan pribadi...

  • Sales Team Leader

    1 month ago

    Denpasar, Indonesia PT. Catur Mitra Sejati Sentosa Mitra10 Full time

    Kualifikasi: - Pria/Wanita usia maksimal 35 tahun - Pendidikan mínimal SMA/K sederajat - Pengalaman mínimal 2 tahun sebagai Sales Supervisor atau 4 tahun sebagai Senior Sales dari perusahaan retail - Memiliki kemampuan komunikasi & leadership yang baik - Penempatan di Mitra10 area Bali Jenis Pekerjaan: Penuh Waktu Pengalaman: - Team Leader: 1 tahun...

  • Team Leader

    2 months ago

    Denpasar, Indonesia PT Sari Kreasi Nusantara Full time

    1. Dapat bekerja di bawah tekanan dan mampu menyelesaikan masalah di lapangan 2. Energik dan memiliki semangat bekerja yang tinggi 3. Memiliki karakter tegas dan percaya diri 4. Bersedia untuk shift malam dan penempatan di Area Warehouse Produksi 1. Usia min 24 Tahun 2. Pendidikan Min. S1 (semua jurusan) 3. Memiliki jiwa kepemimpinan dan pernah memimpin team...

  • Wedding Sales Specialist Team Leader

    3 weeks ago

    Denpasar, Indonesia Bali.Love Full time

    Position: Wedding Sales Specialist Team Lead Location: Bali, Indonesia **About Us**: Intanah Pte. Ltd. is a leading provider of exceptional wedding planning, event services and resort management. We pride ourselves on creating unforgettable experiences for our clients, and we’re looking for a talented Wedding Specialist Team Lead to join our team. If...

  • Service Advisor

    3 months ago

    Denpasar, Indonesia BYD Bali Full time

    Perusahaan Otomotif terkemuka Brand BYD membuka kesempatan berkarir bagi anda sebagai SERVICE ADVISOR - Minimal Lulusan SMA / STM / SMK Otomotif/ SMK Elektronik - Umur Maksimal 35 Tahun - Menguasai microsoft Office - Minimal pengalaman 2 Tahun sebagai SA di Dealer mobil / Mempunyai sertifikat Traning Service Advisor lebih diutamakan - Jujur dan berdedikasi...

  • Cleaning Service

    3 weeks ago

    Denpasar, Indonesia MOOVA Hair & Beauty Lab Full time

    Cleaning Service - Wanita Maksimal 30 Tahun - Pengalaman Di Bidangnya Masing-Masing 1 Tahun - Ramah, Suka Berkomunikasi - Fokus Dan Bertanggung Jwb - Mampu Bekerja Dalam Team

  • Service Supervisor

    2 months ago

    Denpasar, Indonesia MRS SIPPY BALI Full time

    Minimum 2 years experience in the same field Excellent F&B service knowledge Strong leadership and customer oriented Good communication skills of English spoken & written Good personality, positive attitude, and hard working Can work with team and able to work under pressure Able to join immediately Jenis Pekerjaan: Penuh Waktu Pertanyaan Lamaran: -...

  • Production Team Lead

    4 weeks ago

    Denpasar, Indonesia Bali.Love Full time

    **Position: Production Team Lead - Photo & Video** **Location: Bali, Indonesia** **Company**:Bali.Love** (Part of Intanah Group)** **About Us**: Bali.Love is a leading wedding planning and event management company specializing in creating unforgettable moments in Bali’s most stunning locations. We work with a passionate and creative team to bring dream...

  • Area Coordinator Bali

    2 months ago

    Denpasar, Indonesia PT. NIAGA ANEKA MODE Full time

    **Qualifications**: - Bachelor degree in business administration, management or related field. - 2 years experiences in similar role with track record of achieving sales, target and managing operations. - Strong understanding of business operational retail business fashion. - Excellent Interpersonal skills with the ability to build strong relationship with...

  • Server Food

    2 months ago

    Denpasar, Indonesia Marriott International, Inc Full time

    **Job Number** 24170514 **Job Category** Food and Beverage & Culinary **Location** The Ritz-Carlton Bali, Jalan Raya Nusa Dua Selatan Lot III, Bali, Bali, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Serve food courses and alcoholic beverages to guests. Set tables according to...

  • Server Food

    1 month ago

    Denpasar, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24170514 **Job Category**Food and Beverage & Culinary **Location**The Ritz-Carlton Bali, Jalan Raya Nusa Dua Selatan Lot III, Bali, Bali, Indonesia, 80361 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Serve food courses and alcoholic beverages to guests. Set tables according to...

  • Vendor & Catalog Team Lead

    1 month ago

    Denpasar, Indonesia Bali.Love Full time

    **Position**: Vendor & Catalogue Team Lead **Location**: Bali, Indonesia **Job Type**: Full-time / Hybrid **About Us***: Bali.Love is a top-tier wedding planning and event management company, committed to curating unforgettable wedding experiences. We collaborate with the best vendors in the industry to bring our clients’ dreams to life. We're seeking...

  • F&b Service

    3 weeks ago

    Denpasar, Indonesia B Hotel Bali & Spa Denpasar Full time

    F&B Service - Trainee - Able to work as a Team & Individual - Good attitude & well groomed