Senior Executive, Customer Success

2 months ago


Jakarta, Indonesia NielsenIQ Full time

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

**Responsibilities**
- Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
- Working with CSC Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery Details
- Provide clear and accurate responses as well as market expertise to stakeholders
- Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
- Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
- Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
- Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

**A Little about You**

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiatives and continue seeking streamlined approach. Embracing utilization of digital and cloud services. You’re always looking for what’s next.
**Qualifications**
- 1-2 years of experience in relevant field which required communication and analytical skills (e.g., account management, client servicing, business/ market analyst, etc.)
- Good communication and visualization skills - interested in storytelling techniques
- Business English knowledge, both verbal and written
- Additional Asian language skills is an advantage
- Ability to work independently and in a team within a virtual environment
- Open for change, integrity & client centric mindset

**Additional Information**

**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

**Our commitment to Diversity, Equity, and Inclusion



  • Jakarta, Indonesia Microsoft Full time

    **Customer Success Account Manager** Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the gathering of information on the business and Information...


  • Jakarta, Indonesia Infobip Ltd Full time

    At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s...


  • Jakarta, Indonesia Dynatrace Full time

    **Company Description** As a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that...


  • Jakarta, Indonesia ALVIGOR SDN BHD Full time

    **Job Title: Customer Success Executive** **Location**: Remote **Job Overview**: **Key Responsibilities**: - Handle customer inquiries, complaints, and issues with a professional and positive attitude. - Maintain regular communication with customers to ensure they receive ongoing support and guidance. - Collaborate with other departments to ensure...


  • Jakarta, Indonesia 99.co Full time

    **About us** We are looking for an experienced Customer Success Executive to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges. **Responsibilities**: - Member account activation after the sale is complete. - Activate the...


  • Jakarta, Indonesia 99.co Full time

    **About us** We are looking for an experienced Customer Success Executive to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges. **What you will do**: - Member account activation after the sale is complete. - Activate the...


  • Jakarta, Indonesia LiveIn Sdn Bhd Full time

    **Position Overview**: Join our team as a Customer Success** **Executive and shape extraordinary living experiences for our tenants. Your role is pivotal in providing exceptional hospitality services, ensuring tenant comfort, and maintaining our properties to the highest standards. Elevate our reputation as you contribute to tenant satisfaction, rental...


  • Jakarta, Indonesia AirAsia Full time

    As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to: - Guide merchant base throughout their customer journey - from onboarding through to repeat orders -...


  • Jakarta, Indonesia Eezee Full time

    The Customer Success Executive reports to the CS Team Leader and is responsible for supporting the commercial growth of Eezee through ensuring our customers get a delightful experience while building commercial relationships with new and existing customers. **Job Interactions & Interface**: This role interacts with cross-functional teams: BD, Operations,...


  • Jakarta, Indonesia Nielsen Full time

    **ABOUT THE ROLE** As a Senior Customer Success Executive, you will be using Digital Reach Measurement and Resonance solutions to provide business insights to Advertisers, Publishers, Aggregators and Media Agencies. **ROLES & RESPONSIBILITIES**: - Drive client satisfaction by providing insights and actionable recommendations. - Optimize service-related...


  • Jakarta, Indonesia Kalibrr Full time

    **Key Responsibilities**: **Team Leadership**: Lead, mentor, and manage the customer success team to achieve high performance and professional growth. Set clear goals and KPIs for team members; monitor and evaluate their performance. Customer Satisfaction: Ensure high levels of customer satisfaction by addressing client needs promptly and...


  • Jakarta, Indonesia Cloudera Full time

    Business Area: Support Seniority Level: Mid-Senior level **Job Description**: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open...

  • Customer Success

    3 weeks ago


    Jakarta, Indonesia PT SPC Full time

    Berinteraksi dengan key merchants, membantu menyelesaikan problem dan menjawab pertanyaan - Secara proaktif dapat menemukan dan memperbaiki permasalahan yang dapat memengaruhi kepuasan atau retensi customer - Identifikasi peluang untuk cross-selling dan up-selling dengan merekomendasikan produk atau layanan tambahan yang sesuai dengan customer - Identifikasi...


  • Jakarta, Indonesia Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • Jakarta, Indonesia LittleLives Inc Pte Ltd Full time

    As a Customer Success Account Executive Manager, you are responsible for the adoption,usage and success of a portfolio of clients. This role emphasizes training, onboarding, usage review, support, and troubleshooting to enable customers to realize their goals and maximize their return on investment(ROI). You are the primary customer-facing role, and your...


  • Jakarta, Indonesia Microsoft Full time

    The **Senior Commercial Executive** is a trusted advisor who leads the design and execution of the customer’s commercial strategy and negotiation, selling the right commercial solution at the right time and ensuring every deal is compliant and profitable for Microsoft. Microsoft’s mission is to empower every person and every organization on the planet...

  • Marketing Advisor

    8 months ago


    Jakarta, Indonesia Kloud Connect Full time

    **Marketing Specialist Advisor (Customer Success)** Are you passionate about driving marketing success for consumer brands? Do you have a knack for building strong client relationships and helping them achieve their marketing goals? If so, we have an exciting opportunity for you! **Company**: Marketing Solutions **Position**: Marketing Specialist Advisor...


  • Jakarta, Indonesia Eezee Full time

    **Customer Success Team Leader** **Responsibilities**: - Work closely with the team, motivating and coaching them - Facilitate regular weekly 1 on 1’s and team meetings - Keeping up to date with business development and new product lines - Reporting to the Head of Customer Success - Manage day-to-day line activities, prioritize and make risk/impact...


  • Jakarta, Indonesia Cira Apps Ltd Full time

    **About us**: Cira Apps Limited is a SaaS company with solutions that enhance Office 365 productivity for iPhone and Android business users. CiraSync, the flagship product, is used by more than 12,000 companies to provide productivity gains and cost savings of contact and calendar automation. Cira Apps Ltd is a B2B provider of high-quality enterprise...


  • Jakarta, Indonesia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...