Retention Lead
1 week ago
**About The Role**:
**Key Responsibilities**:
- Develop and execute **comprehensive retention strategies** to improve player engagement, reduce churn, and increase LTV.
- Utilize **Customer.io** to build automated, personalized customer journeys.
- Define and analyze **key retention KPIs** (retention rates, ARPU, session frequency, churn) and adjust strategies accordingly.
- Optimize **bonus and loyalty programs**, ensuring they drive engagement while maintaining cost efficiency.
- Conduct **A/B testing** on retention campaigns to improve effectiveness and engagement rates.
- Collaborate with **data analytics, marketing, and product teams** to refine segmentation and personalization strategies.
- Stay ahead of industry trends and player behaviour insights to introduce innovative retention techniques.
**Requirements**:
- ** 5+ years of experience in CRM, retention marketing, or lifecycle marketing within iGaming.**
- Strong knowledge of **Customer.io** or similar CRM platforms (Optimove, Braze, Salesforce, etc.).
- Expertise in **customer segmentation, automation, and behavioral targeting**.
- Solid understanding of **bonus structures, loyalty programs, and player incentives**.
- Experience working with cross-functional teams, including data, product, and marketing.
- Analytical mindset with proficiency in **A/B testing, campaign tracking, and performance optimization**.
- ** Must have experience working with Tier 1 regions.**
- Background in **data-driven CRM strategies** with a focus on personalization and automation.
- Experience with gamification mechanics to enhance player engagement.
- Familiarity with compliance and responsible gaming regulations.
- Ability to work in a fast-paced, high-growth environment with a proactive and hands-on approach.
- Fluency in English is a must; Turkish or Russian/Ukrainian is a plus.
**Location**:
**Interview Process**:
- Recruiter Screening (40 minutes)
- Critical Thinking Assessment (10 minutes)
- Final Interview (60 minutes)
**What We Offer**:
Join our team and enjoy a variety of amazing benefits Check out just a few of the perks we offer below:
- ** Remote Work Environment**: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
- ** Unlimited PTO**: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
- ** Paid National Holidays**: Celebrate and relax on national holidays with paid time off to unwind and recharge.
- ** Company-provided MacBook**: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
- ** Flexible Independent Contractor Agreement**: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere.
-
Sales and Retention Lead
4 days ago
Jakarta, Jakarta, Indonesia PT BCI CENTRAL INDONESIA Full timeJob OverviewThe Head of Sales and Retention for PT BCI CENTRAL INDONESIA is responsible for leading and managing the sales and account management operations across Indonesia. This role entails developing and executing strategic sales and retention plans in line with group direction to achieve revenue targets, drive market growth, and enhance customer...
-
Marketing and CRM Lead
2 days ago
Jakarta, Jakarta, Indonesia Talent Search Recruitment - Indonesia Full timeTalent Search Recruitment - Indonesia is looking for a seasoned Marketing and CRM Lead to oversee our customer retention efforts.In this critical role, you will be responsible for leading the development and implementation of customer retention strategies, driving repeat business, and growing customer lifetime value. Key responsibilities include:Strategic...
-
Digital CRM Lead
2 weeks ago
Jakarta, Indonesia PT Prodia Widyahusada Tbk. (Prodia) Full timeEnsure the achievement of customers acquired through digital and traditional campaigns Create, maintain, monitor and optimize CRM programs, including crafting content, managing system triggers, increased personalization, targeted segmentation, etc. Analyze data sets and weekly documentation of all retention activities on our CRM tool (e.g....
-
Senior Product Lead
2 days ago
Jakarta, Jakarta, Indonesia Michael Page Full timeJob DescriptionDevelop the product vision, strategy, and delivery for our new product line. Create a roadmap and communicate it to stakeholders and users;Lead cross-functional teams to solve customer needs and build business context;Prioritize and plan product capital spend against business objectives;Strategize growth, customer acquisition, and...
-
Strategic HR Lead
2 days ago
Jakarta, Jakarta, Indonesia Mekari Full timeAbout the RoleThis position requires a skilled HR professional to lead and develop a mature team across all HR functions. You will be responsible for designing and implementing an agile HR strategy that supports organic growth, digitalization, and transformation of the business.You will partner with the CEO to drive a fast-paced change agenda in an...
-
Senior Product Manager/lead
1 week ago
Jakarta, Indonesia WinLux Europe Full time**About The Role**: **Key Responsibilities**: - Define and execute the product strategy, aligning it with business goals to drive **growth, engagement, and retention**. - Own key **product performance metrics** (conversion rates, LTV, retention, churn, ARPU) and implement data-driven solutions to improve them. - Develop and manage the **product roadmap**...
-
Retail Store Manager Lead
4 days ago
Jakarta, Jakarta, Indonesia PT. Allstar Scandy Azteka Full timeJob SummaryWe are seeking an experienced retail professional to lead our store team. The ideal candidate will have a strong background in sales and customer service.ResponsibilitiesManage daily store operations, ensuring efficient and effective performance.Develop and implement strategies to improve customer satisfaction and retention.Maintain accurate...
-
Marketing Lead
1 week ago
Jakarta, Indonesia WinLux Europe Full time**About The Role**: **Key Responsibilities**: - Develop and execute comprehensive **user acquisition** and **retention** strategies to drive customer growth and engagement. - Oversee and optimize **performance marketing campaigns** across Facebook and other activities. - Manage and refine CRM and loyalty programs to enhance player retention and increase...
-
CRM Lead
4 weeks ago
Jakarta, Indonesia WeNetwork Asia Full time**About the Company**: Our client is a pioneer trading platform in Indonesia. **Responsibilities**: - Responsible for creating, monitoring, and optimising CRM programs, including crafting content, managing system triggers, increased personalization, targeted segmentation, etc. - Responsible for all KPIs and metrics in order to proactively optimise and...
-
Digital Customer Advocate
2 days ago
Jakarta, Jakarta, Indonesia Talent Search Recruitment - Indonesia Full timeTalent Search Recruitment - Indonesia is seeking a passionate Digital Customer Advocate to lead our customer retention efforts.In this critical role, you will be responsible for developing and implementing effective customer retention strategies, driving repeat business, and growing customer lifetime value. Key responsibilities include:Strategy Development:...
-
Customer Success Lead
2 days ago
Jakarta, Indonesia Reeracoen Indonesia Full time35,000,000 IDR ~ 50,000,000 IDR - Jakarta - At least 5 years of equivalent experience - Experience in Fintech is mandatory - Experience in account management / customer success - Experience in the Indonesian market a plus - Strong interpersonal skills and ability to lead the team to drive the company’s growth **About...
-
Lead Auditor or Auditor
5 days ago
Jakarta, Indonesia TQCSI Indonesia Full time**(Full-Time or Contract Basis)** We consider applicants from all auditing disciplines. However we are particularly interested in auditors with experience in one or more of the following standards: ISO 9001, ISO 14001, ISO 45001, ISO 27001, ISO 22000, FSSC 22000, HACCP, GMP and ISO 22716. General responsibilities: - Agree with clients on scheduling of...
-
Jakarta, Jakarta, Indonesia Black Pen Recruitment Full timeJob OverviewCompany Background:Our client's Microsoft Business Solutions team has established itself as a trusted partner in delivering high-quality Microsoft software implementations for medium to large organizations. By leveraging their expertise, clients can unlock the full potential of Microsoft's M365, Azure, ERP, and CE software from the Dynamics 365...
-
Jakarta, Jakarta, Indonesia Black Pen Recruitment Full timeJob Title: Lead Dynamics 365 Finance and Operations ExpertAbout the Company:Our client's Microsoft Business Solutions team is a respected leader in providing innovative Microsoft software implementations for medium to large organizations. They empower clients to stay ahead in the rapidly changing digital world by implementing Microsoft's M365, Azure, ERP,...
-
CRM Lead
4 weeks ago
Jakarta, Indonesia WTW Full time**The Role** As the CRM Lead & Campaign Manager, you will play a pivotal role in driving our CRM strategy, leveraging Microsoft Dynamics 365, and orchestrating targeted campaigns to enhance customer engagement and retention. This role demands strategic prowess, analytical acumen, and adept campaign management skills. **Key Responsibilities**: - **CRM...
-
APAC Supply Chain Optimization Lead
1 week ago
Jakarta, Jakarta, Indonesia PERSOLKELLY Full timeKey ResponsibilitiesDevelop logistics strategies and optimize supply chain networks.Conduct business case analysis for automation and process improvements.Project Management & Execution:Utilize data-driven approaches and digital tools to provide insights.Apply Lean, Six Sigma, and operational improvement methodologies.Client & Stakeholder Engagement:Manage...
-
Head of Product
2 weeks ago
Jakarta, Indonesia Ruby Labs Full time**About us**: **About the role**: Ruby Labs seeks a Head of Product & Growth Manager to drive product value and revenue optimization. You'll be directly responsible for key metrics including retention, ARPU/ARPPU, and overall product performance. This role offers full autonomy in product strategy with clear KPIs: improving user retention, maximizing revenue...
-
Customer Engagement Leader
3 weeks ago
Jakarta, Indonesia Michelin Full timeCUSTOMER ENGAGEMENT LEADER- Refine, adapt, and activate the Business Lines (LB's) Customer Experience strategy into an engagement plan in line with the Regional G2M priorities including CRM and Lead management - Adapt the omnichannel customer journeys/personas to the local context and identify the key activations levers that increase and/or optimize...
-
Lead Auditor or Auditor
4 weeks ago
Jakarta, Indonesia TQCSI Indonesia Full time**Want to Join Us and Create History?**: We consider applicants from all auditing disciplines. However we are particularly interested in auditors with experience in one or more of the following standards: ISO 9001, ISO 14001, ISO 45001, ISO 27001, ISO 22000, FSSC 22000, HACCP, GMP and ISO 22716. General responsibilities: - Agree with clients on scheduling...
-
Lead Auditor or Auditor
2 weeks ago
Jakarta, Indonesia TQCSI Indonesia Full timeWe consider applicants from all auditing disciplines. However we are particularly interested in auditors with experience in one or more of the following standards: ISO 9001, ISO 14001, ISO 45001, ISO 27001, ISO 22000, FSSC 22000, HACCP, GMP and ISO 22716. General responsibilities: - Agree with clients on scheduling of audits and surveillance visits and...