Digital Customer Advocate

2 days ago


Jakarta, Jakarta, Indonesia Talent Search Recruitment - Indonesia Full time

Talent Search Recruitment - Indonesia is seeking a passionate Digital Customer Advocate to lead our customer retention efforts.

In this critical role, you will be responsible for developing and implementing effective customer retention strategies, driving repeat business, and growing customer lifetime value. Key responsibilities include:

  1. Strategy Development: Develop and execute comprehensive customer retention plans to retain existing customers and drive repeat business.
  2. Campaign Execution: Oversee the creation and implementation of regular retention campaigns, including segmentation, targeting, content development, and communication strategy.
  3. Team Collaboration: Lead cross-functional teams to ensure timely execution of the plan and meet agreed-upon KPIs.
  4. Data Management: Collaborate with internal teams to define customer data requirements and ensure seamless data management.

Successful candidates will have a bachelor's degree in Marketing, Communications, or equivalent, and 4+ years' experience in CRM marketing, preferably in B2C brands within the Food & Beverage Industry.



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