Operations & Services Senior Manager
2 months ago
South Jakarta, South Jakarta City, Jakarta, Indonesia**JOB TYPE**
- Full Time**About the Role**:
**Operations & Services Senior Manager** role is to lead and optimize all aspects of the company's operations, ensuring efficient and high-quality service delivery that meets established Service Level Agreements (SLAs). This role is responsible for building and managing a high-performing, cost-effective operations team that can successfully implement a decentralized operational model for our brands.**Responsibilities**:Build operations framework for decentralization operations model that can be implemented at the brand level.
-Ensure O&S performance aligns with SLA by updating the standardization and guidelines, and by developing a capability assessment for each brand’s function through a holistic scorecard.
-Manage and implement cost-saving initiatives within warehouse and logistics operations.
-Establish strong relationships with brand founders, and category team to advance brand's capacity and capability in operations and services
-Establish strong relationship with vendors to improve service quality and cost efficiency.
-Implement compliance measures in inventory management and ensure legal adherence.
**Requirements**:
Bachelor’s degree in Supply Chain Management, Industrial Engineering, Business Administration, or a related field. A Master’s degree is a plus.
-Minimum of 8 years of experience in operations or supply chain management, with at least 3 years in a leadership role within a retail or logistics environment.
-Strong knowledge of supply chain management and operational processes.
-Deep understanding of ERP systems for stock management.
-Proven experience in building and implementing warehouse operations for multi-channel brands across retail and B2B, utilizing multi-system integration (WMS, OMS).
-Expertise in managing asset movements, including raw materials, work-in-progress, and finished goods.
-Experience in developing and managing logistics frameworks for both domestic and international operations, including export-import management and regulatory compliance for local and global standards.
-Proven ability to drive cost improvements in warehouse and logistics operations.
-Excellent leadership and team-building skills with the ability to develop a high-performing team.
-Strong problem-solving and decision-making abilities.
-Strong stakeholder management skills.
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