Engineer Technical Services
4 months ago
**Location**:Jakarta, ID, ID**Global Business Unit**:TEC**Job Function**:Engineering**Requisition Number**:162616**Description**:
**Job Summary**
- Act as company’s ambassador on customer side to provide all services and as key person for problem solving regarding to the equipment that salesman sold.
**General Responsibilities**
- Responsible for customer Testing & Commissioning, Maintenance, Troubleshooting/Repair activities
- Ensure the Customer Engineer competency needs and tools to fulfill the business’ requirements.
- Ensure to fulfill customer’s requirements, project request, and site activities based on customer regulation.
- Ensure all the required documents (forms, time sheet,..) are properly filled in and signed by customer.
- Ensure LoA and DoA within Service Department related to CE activities are in place.
- Ensure the EHS KPIs are respected and implemented duirng site activities.
- Preparing report : Site Report, Time Sheet.
- Responsible for implementation of DKSH value and CoC related to his/her daily activities.
- Handle complaints and request from customer 24 hours on Call anytime regarding to the equipment problem.
- Build customer loyalty and rapport.
- Provide Technical Training Service On Class/On the Job Site every time Customer buy the new product.
- Build good relationship (teamwork) with Regional engineers in problem solutions.
**Functional Skills and Knowledge**90% Site Activities and 10% Office Activities
-Minimum 2 years in similar business with site/project exposure
-Product/solution knowledge
-Electrical basic knowledge
-UPS Knowledge
**Education**
- Minimum D3 on Electrical/Electro/Industrial Engineering Field
**Why It’s Great to Work at DKSH**
- At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through
- the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team
- where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you
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