Service Engineer
2 weeks ago
Perform Technical Support & Customer Care Activities
- Repair, installation, calibration, commissioning and after sales maintenance service to the customer
- Ensure timely execution of job assignments and comply with all documentation requirements for repairs & service activities
- Escalate repair issues to factory / Service Manager when necessary
- To report systemic quality issues encountered
- To ensure that service KPI and customer satisfaction objectives are achieved
Administrative / Ticketing System
- Work closely with service administrators to provide service quotations / technical documentations.
- Ensure tickets /service orders are promptly updated / completed to reflect current work status
- Maintaining company property, like standard tools, special tools and meters
Perform Technical Supports to Sales Team:
- Technical support function at demo and exhibition
- Functional / pre-delivery test checks
Operations:
- To ensure good customer interactions at all touch points to achieve customer satisfaction.
- To always present the company favorably
Collaboration:
- Any other duties & responsibilities as assigned by the management.
Education / Professional Certification
Degree in electromedic/electrobiomedic, electrical or menachical engineering or any related field
Experience
- At least 2 to 3 years’ experience in related field (medical equipment technical support)
- Good IT knowledge (computer hardware/operating system, networking)
- Knowledge in medical devices specifically for microscope, ophthalmology (diagnostic, theurapeutic) equipment is preferable
- Experience handling customer feedback, complaints, and dissatisfaction
- Must possess excellent teamwork and interpersonal skills
Knowledge / Skills / Other characteristics
- Good troubleshooting skills in Electronics / IT & Mechanical hardware.
- Good command of spoken and written English
- Pleasant personality, proactive mindset
- Self-driven, results & customer orientated
- Able to work independently and as well as an active team player.
- Willing to travel when required.
Working conditions & Other Attributes.
- Flexible working hours - weekend shifts required.
- Moderate-High traveling requirement
- Professional work attire
Your ZEISS Recruiting Team:
Yosseano Kuncahyo
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