Team Leader Customer Service E-commerce and Fintech

**Position**: Team Leader Customer Service E-Commerce Fintech **Company**: Convergence **Location**: Yogyakarta, Jogja, Indonesia **Contract Details**: Full-time **Job Summary**: We are looking for an experienced and motivated Team Leader in Customer Service E-Commerce Fintech to join our team at Convergence in Yogyakarta, Jogja, Indonesia. You will be...

Key Responsibilities: 1. Respond to Customer Inquiries: - Handle customer queries via live chat or other communication channels on e-commerce platforms. - Respond within the required SLA of 15 minutes for each inquiry. - Greet customers politely and provide prompt assistance. 2. Handle Customer Complaints: - Address customer complaints related to order...

Max. age hired 35 years old Fluent speaking and writing in English At least possess associate degree (all majors) Have 1 year of customer service experience, and have received service soft skills training Typing speed 50 words/min Good communication and listening skill Have the ability of computer operating properly Familiar in e-commerce customer...

Listen actively to customer inquiries and concerns Provide accurate and helpful information. Identify and assess customer needs and issues. Develop a deep understanding of the company's products or services to provide accurate information. Follow up with customers to ensure their issues have been resolved to their satisfaction. Escalated the ticket to...

Handle Customer question/complain Escalated the ticket to Team Leader Max. age hired 35 years old Fluent speaking and writing French, also English At least possess associate degree (all majors) Have 1 year of customer service experience, and have received service soft skills training Typing speed 50 words/min Good communication and listening...

1. Min S1 2. Preferably Male 3. Experience as customed support team leader min 1 year experience 2. Monitoring Quality Agent and familiar with CRM system 3. Manage KPI Agent CS 4. Good administrative skills 5. Responsive 6. Willing to work shifting 7. Speak English is a plus Jenis Pekerjaan: Penuh Waktu Upah: Dari Rp2.324.775 per bulan **Education**: -...

1. Min S1 2. Preferably Male 3. Experience as customed support team leader min 1 year experience 2. Monitoring Quality Agent and familiar with CRM system 3. Manage KPI Agent CS 4. Good administrative skills 5. Responsive 6. Willing to work shifting 7. Speak English is a plus Jenis Pekerjaan: Penuh Waktu Gaji: Dari Rp2.324.775 per bulan **Education**: -...

What You Will Do: a. Penempatan Yogyakarta b. Shifting  c. Communication with User, following SOP, Team work, fast respon and fast learning What You Will Need: a. Min D3 semua jurusan b. Experience as TL Customer Service is preferred  c. Fast response  d. Fast learner  e. Maksimal 35 th f. Mempunyai skill...

**Agent Intermediate**: Requirement: - Male/Female - Max. age hired 35 years old - Min. Education D3 (all majors) - Willing to work with shifting - **2 year of customer service experience**, and have received service soft skills training - Typing speed 40 words/min, - Written and spoken English standard (no accent) - Good communication and listening skill -...

E-Commerce - Fully vaccinated - Male/Female, maximum age 40 years - Resident of Jogja - Honest, disciplined, friendly, responsible, and hardworking - Minimum education: High School diploma or equivalent - Minimum of 2 years of experience in a similar field - Ability to work collaboratively in a team - Competitive salary "Waspada terhadap Modus Penipuan pada...

Kualifikasi: - Usia maksimal 35 tahun - Pendidikan mínimal SMA/K sederajat - Memiliki pengalaman dalam melayani customer dan menghandle pengiriman barang - Memiliki pengalaman mínimal 2 tahun sebagai Leader/SPV Customer Service, atau pengalaman mínimal 4 tahun sebagai Senior Customer Service - Mahir menggunakan Ms. Office - Penempatan di Mitra10...

Minimal Education S1 - Experience as customed support team leader min 1 year experience - Monitoring Quality Agent and familiar with CRM system - Fluent english - Manage KPI Agent CS - Good administrative skills - Responsive - Already vaccinated **Salary**: From Rp3,100,000 per month **Education**: - S1 (preferred) **Experience**: - Team Leader: 1 year...

Minimal Education S1 - Experience as customed support team leader min 1 year experience - Monitoring Quality Agent and familiar with CRM system - Fluent English spoken and written - Manage KPI Agent CS - Good administrative skills - Responsive - Proactive - Fast Learning - Has initiative **Salary**: From Rp3,100,000 per month **Education**: - S1...

Rapi dan cekatan - Memiliki kemauan untuk belajar - Dapat mengoperasikan Microsoft Excel & Google Spreadsheets - Dapat mengoperasikan E-commerce - Bersedia bekerja secara individu maupun team Jenis Pekerjaan: Penuh Waktu Upah: Rp150.000.000 - Rp200.000.000 per bulan

Reservation & E-commerce - Minimum 2 years in similar position - Prior working experience in hospitality industry is a must - Related education background - Excellent attention to detail and accuracy - Strong organizational and time Management skills - Ability to work independently and as part of a team - Willing to be located in Gunungkidul, DI...

**PT Kobus Smart Service** adalah perusahaan penyedia tenaga kerja alih daya (outsourcing) yang dimana saat ini bekerjasama dengan salah satu client kami dan sedang membutuhkan **Sales Team Leader** dengan kualifikasi: **Kualifikasi**: - Pendidikan mínimal D3 - Pengalaman sebagai Team Leader / Coordinator / Supervisor di bidang Sales atau Marketing min. 1...

Membantu mengedukasi customer dan mitra dalam menggunakan produk perusahaan - Melayani pertanyaan, komplain dari customer dan mitra perusahaan - Memonitor berbagai chanel komunikasi perusahaan termasuk call center, social media, website, dan meresponnya dengan segera - Mengumpulkan feedback dari customer dan mitra, mengamati permasalahan-permasalahan yang...

**About the company** Beautyhaul is one of the fastest-growing beauty companies in Indonesia that aspires to be the largest vertically integrated beauty ecosystem from supply to retail. Due to its exponential growth, the company has attracted investment from a reputable investor, Sequoia Capital. Our first brand "Somethinc" was founded in 2019, and is...

**Laki-laki/Perempuan**: - **Usia maksimal 27 tahun**: - **Fresh graduate/pengalaman dipersilahkan melamar**: - **Minimal Pendidikan D3 dan S1 semua jurusan**: - **Paham tentang Sosmed dan E- Commerce**: - **Memahami tentang cara oprasional Applikasi Platform**: - **Sehat Jasmani dan Rohani**: - **Memahami aplikasi Excel, G.Form, GDrive, Rumus Excell...

**Responsibilities**: - Resolve user issues including follow up, make sure their issues are solved within SLA. - Propose and negotiate the best solution for user issues with related teams or managers. - Assisting Resolution Center manager in reporting for ticketing performance, users complaints, and feedbacks. - Trained and coached agents on proper...