Customer Service E-commerce

**Position**: Team Leader Customer Service E-Commerce Fintech **Company**: Convergence **Location**: Yogyakarta, Jogja, Indonesia **Contract Details**: Full-time **Job Summary**: We are looking for an experienced and motivated Team Leader in Customer Service E-Commerce Fintech to join our team at Convergence in Yogyakarta, Jogja, Indonesia. You will be...

Max. age hired 35 years old Fluent speaking and writing in English At least possess associate degree (all majors) Have 1 year of customer service experience, and have received service soft skills training Typing speed 50 words/min Good communication and listening skill Have the ability of computer operating properly Familiar in e-commerce customer...

Handle Customer question/complain Escalated the ticket to Team Lead Max. age hired 35 years old At least possess associate degree (all majors) Willing to work with shifting 1 year of customer service experience, and have received service soft skills training Typing speed 40 words/min Ability to speak English, and understand passive English...

**Agent Intermediate**: Requirement: - Male/Female - Max. age hired 35 years old - Min. Education D3 (all majors) - Willing to work with shifting - **2 year of customer service experience**, and have received service soft skills training - Typing speed 40 words/min, - Written and spoken English standard (no accent) - Good communication and listening skill -...

Requirement: - Male/Female - Max. age hired 35 years old - Min. Education D3 (all majors) - Willing to work with shifting - **1 year of customer service experience**, and have received service soft skills training - Typing speed 40 words/min, - Ability to speak English, and understand passive English commands - Good communication and listening skill - Have...

Handle Customer question/complain Escalated the ticket to Team Leader Max. age hired 35 years old Fluent speaking and writing French, also English At least possess associate degree (all majors) Have 1 year of customer service experience, and have received service soft skills training Typing speed 50 words/min Good communication and listening...

**What You Will Do**: a. Penempatan Yogyakarta b. Shifting c. Communication with User, following SOP, Team work, fast respon and fast learning **What You Will Need**: a. Min D3 semua jurusan b. Experience as TL Customer Service is preferred c. Fast response d. Fast learner e. Maksimal 35 th f. Mempunyai skill komunikasi yg baik g. Komunikatif dan Sabar h....

**About the company** Beautyhaul is one of the fastest-growing beauty companies in Indonesia that aspires to be the largest vertically integrated beauty ecosystem from supply to retail. Due to its exponential growth, the company has attracted investment from a reputable investor, Sequoia Capital. Our first brand "Somethinc" was founded in 2019, and is...

**Job Qualification**: - Min pendiddikan S1 dari semua jurusan pendidikan - Min 1th berpengalaman di bidang Quality Assurance Customer Service dari Banking/Fintech/e-Commerce Industri. - Mengetahui ketentuan KYC (verifikasi) pelanggan. - Nyaman bekerja di lingkungan kerja yang serba cepat. - Service mindset untuk kepuasan pelanggan. - Akrab dengan...

Persyaratan Pendidikan mínimal D3 Memiliki pengalaman mínimal 1 tahun sebagai call center atau customer servis Memiliki kemampuan komunikasi yang baik Memiliki kemampuan problem solving dan logical thinking Bekerja secara shift dan memiliki ketertarikan bekerja di perusahaan e-Commerce Bersedia join secepatnya Tanggung Jawab

Basic requirement: - Male/Female - Max. age hired 35 years old - Min. Education D3 (all majors) - **2 year of customer service experience**, and has strong service soft skills and management capabilities - can quickly build a team to achieve targets - Written and spoken English standard (no accent) - Good communication and listening skill - Have the ability...

Graduate Minimum S1 any major, from reputable university GPA 3.0 - Minimum 2 years of experiences as Team Leader Data Entry with background industry on e-commerce/telecommunications/ride hailing - Understand manage floor / real time floor management,4. Prefer to understand Dynamic365, Salesforce tools - Understand of GS metrics - Understand troubleshooting...

Mampu menindak-lanjuti prospek yang tertarik menjadi konversi sesuai target perusahaan - Melakukan pengenalan dan penjualan produk / layanan ke (calon) customer, baik secara online maupun offline - Mampu melakukan input data (calon) customer ke database perusahaan - Mengelola seluruh akun media sosial dan e-commerce perusahaan - Menguasai berbagai strategi...

**About Janio** Our platform will look to use AI and machine learning to enable real-time tracking, route optimisation, warehouse management, and dynamic forecasting — in order to build Southeast Asia’s leading logistics network. **The Role** The Regional Customer Agent (CSA) will play a huge role in making sure Janio runs a tight ship and nothing...

Responsibilities: - Efficiently handle customer inquiries and complaints through Omni channel (Chat) or Inbound call (voice) - Escalate complex issues to the Team Lead for resolution - Maintain a typing speed of at least 50 words per minute - Exhibit effective communication and active listening skills - Collaborate with team members to ensure seamless...

**Role : Customer Service** **Placement : Kab. Sleman, Yogyakarta** **Status : Urgent** **Responsibilities**: - Identify and escalate priority issues through appropriate channels. - Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries. - Meet all key performance indicators set by the...

**Minimum Requirement** 1. Must possess a College Degree 2. Must have experience in a similar role, demonstrating an understanding of the job functions and requirements 3. Strong analytical thinking and problem-solving abilities. 4. Proficient in basic English for effective communication. 5. Demonstrates effective communication skills, with an emphasis...

**Responsibilities**: - Identify and escalate priority issues through appropriate channels. - Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries. - Meet all key performance indicators set by the company and client. - Work with other team members in identifying better ways in providing...

Kualifikasi: - **Pria / Wanita**: - **Pendidikan mínimal S1 Semua Jurusan**: - **Usia maksimal 32 tahun**: - **Memiliki pengalaman sebagai CS di perusahaan e-commerce/bank/finance mínimal 1 tahun**: - **Bertanggung jawab & Memiliki komunikasi yang bagus**: - **Fasih berbahasa inggris**: - **Mengerti dengan sistem CRM menjadi nilai plus**: - **Siap...

**Responsibilities** Menghubungi potential customer melalui telepon, WhatsApp, maupun media lainnya. Menawarkan dan menjelaskan produk kepada customer, hingga terjadi proses jual beli produk. Menjalin hubungan serta memberikan after sales service yang baik kepada customer. **Requirements**: Ceria, disiplin, dan pekerja keras Minimal pendidikan D3 atau...