Customer Service Deputy Manager
2 months ago
Persyaratan
Bachelor's degree in Agricultural, Mechanical/Electrical/Industrial Engineering.
Business level English.
3 years experience as Assistant Manager of Service Department related in Machinery, Agriculture or Automotive.
10 years of experience in in developing product maintenance strategy & maintenance planning, doing after sales service operations, handling customer engagement, technical training, development program and business process development
Responsible, hard working, smart, flexible, good communications and interpersonal skills.
Deep understanding of IoT.
Six Sigma Certified.
ISO Certified.
Able to speak Japanese.
[Only CV in English will be processed]
Tanggung Jawab
Develop Product Readiness includes but not limited to readiness of OMM, P/C, Inspection Check sheet, F/R Labor and Product Certificate.
Develop Standard Equipment Maintenance Management to promote service as a business.
Manage Service Department and Service Network organization readiness includes but not limited to Training & Assessment Program, Service activity promotion and evaluation, Digital Tutorial and Education Material, Service Tools and Facility, and Service Award Program.
Manage Product and Customer Issue, convey comprehensive solution and handle Product Warranty Claim validation process.
Manage Customer Survey Program, Recover Detractors issue and Supervise Call Center.
Manage Service System & Procedures and support Company ISO implementation.
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