(Unicorn - Digital Bank) Customer Service

1 day ago


Jakarta, Indonesia MatchaTalent Full time

**About the Company**:
Our client is a leading banking and digital finance platform in Southeast Asia that operates in 4 major countries: Indonesia, Philippines, Vietnam and Malaysia.

Targeting an emerging market with an underserved but creditworthy and fast-growing consumer group, our client currently provides users with digital banking, consumer credit, digital investment and insurance brokerage services, fulfilling financial needs for a wide range of customers.

Just now, our client has raised a total of $438.1M in funding over 10 rounds.

**Responsibilities**:

- Monitoring daily operations of quality team in Indonesia
- Working closely with cross-function team to meet customer's quality standards
- Handling customers' complaints, corrective action plan, and make continuous improvement
- Handling internal process audit and prepare various quality reports
- Providing technical advice on all quality issue and trouble-shooting

**Requirements**:

- Having 4+ years of managing experiences
- Having bachelor degree in Total Quality Management (TQM) or related disciplines
- Excellent proficiency in MS Office
- Good knowledge of COPC, 6-Sigma, or Quality Tools
- Fluency writing and speaking in English language

Having 4+ years of managing experiences Having bachelor degree in Total Quality Management (TQM) or related disciplines Excellent proficiency in MS Office Good knowledge of COPC, 6-Sigma, or Quality Tools Fluency writing and speaking in English language


  • Customer Service

    2 months ago


    Jakarta, Indonesia Brandt International Sdn Bhd Full time

    CP Tower - Non-Executive - Contract - MYR 2,400 - MYR 3,000**Job Openings** - Customer Service (Digital Banking)**Job Brief**: **Responsibilities**: - Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer need - Ensuring...


  • Jakarta, Indonesia Brandt International Sdn Bhd Full time

    CP Tower - Non-Executive - Full-time - MYR 2,400 - MYR 3,000 **Job Openings** - Customer Service Agent (Digital Banking) **Job Brief**: **Responsibilities**: - Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer need -...


  • Jakarta, Indonesia Amar Bank Full time

    **Who are we?** Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading digital lending product, Tunaiku has the distinction of being the first FinTech product in Indonesia. We are also the first digital bank on the cloud. As the first profitable digital bank, we managed to get listed on the Indonesian Stock...


  • Jakarta, Indonesia Amar Bank Full time

    **Who are we?** Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading digital lending product, Tunaiku has the distinction of being the first FinTech product in Indonesia. We are also the first digital bank on the cloud. As the first profitable digital bank, we managed to get listed on the Indonesian Stock...


  • Jakarta, Indonesia MatchaTalent Full time

    **About the Company**: Our client is a leading banking and digital finance platform in Southeast Asia that operates in 4 major countries: Indonesia, Philippines, Vietnam and Malaysia. Targeting an emerging market with an underserved but creditworthy and fast-growing consumer group, our client currently provides users with digital banking, consumer credit,...


  • Jakarta, Indonesia Amar Bank Full time

    As a Senior Product Owner at Amar Bank, you will lead the charge in developing strategies to enhance customer engagement and retention. You will over see the design implementation, and optimization of retention - focused products and features, driving business growth and improving customer life time value. This role requires a keen understanding of digital...

  • Customer Service

    4 days ago


    Jakarta, Indonesia Brandt International Sdn Bhd Full time

    CP Tower - Non-Executive - Full-time - MYR 2,400 - MYR 3,000 **Job Openings** - Customer Service (Digital Banking MB) Feb 25'- Intake **Job Summary**: - Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer need -...

  • Customer Service

    4 days ago


    Jakarta, Indonesia Brandt International Sdn Bhd Full time

    CP Tower - Non-Executive - Full-time - MYR 2,400 - MYR 3,000 **Job Openings** - Customer Service (Digital Banking MB) Mar 25' - Intake **Job Summary**: - Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer need -...

  • Fraud Investigator

    2 months ago


    Jakarta, Indonesia Amar Bank Full time

    **Responsibilities**: - Investigate all cases that are escalated to Anti Fraud (Amar Bank Digital and Tunaiku Retail Circle) or categorized as a fraud signal assigned by the Anti Fraud Investigator Supervisor/ Team Leader. - Maintain productivity and quality according to daily targets according to patterns and alerts included in the Digital Banking. -...


  • Jakarta, Indonesia MatchaTalent Full time

    **About the Company**: Our client is a leading banking and digital finance platform in Southeast Asia that operates in 4 major countries: Indonesia, Philippines, Vietnam and Malaysia. Targeting an emerging market with an underserved but creditworthy and fast-growing consumer group, our client currently provides users with digital banking, consumer credit,...


  • Jakarta, Indonesia MatchaTalent Full time

    **About the Company**: Our client is a leading banking and digital finance platform in Southeast Asia that operates in 4 major countries: Indonesia, Philippines, Vietnam and Malaysia. Targeting an emerging market with an underserved but creditworthy and fast-growing consumer group, our client currently provides users with digital banking, consumer credit,...


  • Jakarta, Indonesia MatchaTalent Full time

    **About the Company**: Our client is a leading banking and digital finance platform in Southeast Asia that operates in 4 major countries: Indonesia, Philippines, Vietnam and Malaysia. Targeting an emerging market with an underserved but creditworthy and fast-growing consumer group, our client currently provides users with digital banking, consumer credit,...


  • Jakarta, Indonesia MatchaTalent Full time

    **About the Company**: Our client is a leading banking and digital finance platform in Southeast Asia that operates in 4 major countries: Indonesia, Philippines, Vietnam and Malaysia. Targeting an emerging market with an underserved but creditworthy and fast-growing consumer group, our client currently provides users with digital banking, consumer credit,...


  • Jakarta, Indonesia MatchaTalent Full time

    **About the Company**: Our client is a leading banking and digital finance platform in Southeast Asia that operates in 4 major countries: Indonesia, Philippines, Vietnam and Malaysia. Targeting an emerging market with an underserved but creditworthy and fast-growing consumer group, our client currently provides users with digital banking, consumer credit,...


  • Jakarta, Indonesia MatchaTalent Full time

    **About the Company**: Our client is a leading banking and digital finance platform in Southeast Asia that operates in 4 major countries: Indonesia, Philippines, Vietnam and Malaysia. Targeting an emerging market with an underserved but creditworthy and fast-growing consumer group, our client currently provides users with digital banking, consumer credit,...

  • Business Channels

    3 months ago


    Jakarta, Indonesia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Key Responsibilities and Accountabilities Sales & Service- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;- Carry clear targets for specific products - CASA and FD Book...


  • Jakarta, Indonesia MatchaTalent Full time

    **About the Company**: Our client is a leading banking and digital finance platform in Southeast Asia that operates in 4 major countries: Indonesia, Philippines, Vietnam and Malaysia. Targeting an emerging market with an underserved but creditworthy and fast-growing consumer group, our client currently provides users with digital banking, consumer credit,...


  • Jakarta, Indonesia Amar Bank Full time

    **Who are we?** Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading digital lending product, Tunaiku has the distinction of being the first FinTech product in Indonesia. We are also the first digital bank on the cloud. As the first profitable digital bank, we managed to get listed on the Indonesian Stock...


  • Jakarta, Indonesia MatchaTalent Full time

    **About the Company**: Our client is a leading banking and digital finance platform in Southeast Asia that operates in 4 major countries: Indonesia, Philippines, Vietnam and Malaysia. Targeting an emerging market with an underserved but creditworthy and fast-growing consumer group, our client currently provides users with digital banking, consumer credit,...


  • Jakarta, Indonesia Reeracoen Indonesia Full time

    30,000,000 IDR ~ 40,000,000 IDR - Jakarta - Min Bachelor degree from reputable university - Good communication in English, both written & speaking - Min Experience 10 to 15 years in Retail Product Development - Having exposure in Digital Banking Development - Have experience in Retail Product Development at Bank Book 2 or Book 3 - Not job hopper **About...