Helpdesk Officer
3 months ago
**Job Requirements**:
- Pendidikan Minimal setingkat D3 atau setara
- Memiliki pengalaman kerja di bidang layanan helpdesk mínimal 3 (tiga) tahun
- Memiliki sertifikasi ITIL/ CDCP/ CDFOM
**Job Descriptions**:
1. Berperan sebagai L1 Support dalam hal pelayanan tenant
2. Menganalisis permasalahan tenant dan memastikan semua informasi yang dibutuhkan sudah terkumpul dengan baik
3. Meneruskan ke Operation Center terkait sebagai bentuk eskalasi kendala jika diperlukan
4. Mengawal progres/status laporan kendala dari tenant hingga selesai
5. Berkoordinasi dengan command center manager
6. Mengusulkan perbaikan SOP terkait pelayanan tenant berdasarkan pengalaman dari keluhan
- keluhan tenant
7. Melakukan update terhadap knowledge base
8. standby on call di luar jam kerja
**Job Type**: Contract
-
Helpdesk
6 months ago
Jakarta, Indonesia PT Bahtera Pesat Lintasbuana Full timeHelpdesk - Laki-laki maks 28 tahun - Min pendidikan D3/S1 jurusan Teknik Informatika/Sistem Informasi/jurusan related - Pengalaman IT / Helpdesk min 6 bulan - Sistem kerja office hour - Lokasi kerja: BSD Tangerang "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon...
-
Helpdesk
6 months ago
Jakarta, Indonesia PT Sinergy Informasi Pratama Full time**Qualification**: - Max 25 years old - **Diploma degree** majoring in Management/ Telecommunication / Computer Engineering / Electrical Engineering / Informatics or other related majors. - Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides). - Skilled in archiving documents neatly and...
-
IT Helpdesk
6 months ago
Jakarta, Indonesia Aero Systems Indonesia Full timeProvides technical assistance and support to customers Receives and answers, within well-established guidelines, to call center questions and complaints Answers users' inquiries regarding software and hardware operation to resolve problems Dispatches service requests on a day-to-day basis and escalates issues to 2nd level troubleshooters Maintain a...
-
Helpdesk
2 months ago
Jakarta, Indonesia PT Sinergy Informasi Pratama Full time**Qualification**: - Max 25 years old - **Diploma degree** majoring in Management/ Telecommunication / Computer Engineering / Electrical Engineering / Informatics or other related majors. - Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides). - Skilled in archiving documents neatly and...
-
IT Helpdesk Executive
6 months ago
Jakarta, Indonesia Elabram Full timeJob Description Melakukan troubleshooting dan mengidentifikasi permasalahan sehubungan dengan office 365, Windows 10 client, dan aplikasi aplikasi yang berada di sisi pengguna Melakukan pengawasan dan inventarisasi pergerakan barang barang IT yang ada kaitannya dengan laptop, pc, gadgeting ,dan peripheral Konfigurasi, Kontrol, dan Montoring CCTV, Printer,...
-
Helpdesk Officer
4 months ago
Jakarta, Indonesia Lintas Media Danawa Full time**Job Requirements**: - Pendidikan Minimal setingkat D3 atau setara - Memiliki pengalaman kerja di bidang layanan helpdesk mínimal 3 (tiga) tahun - Memiliki sertifikasi ITIL/ CDCP/ CDFOM **Job Descriptions**: 1. Berperan sebagai L1 Support dalam hal pelayanan tenant 2. Menganalisis permasalahan tenant dan memastikan semua informasi yang dibutuhkan sudah...
-
IT Helpdesk
3 months ago
Jakarta, Indonesia Garena Full timeJakarta Engineering and Technology Entry Level As an IT Helpdesk, you will be part of a team to ensure the seamless operation of IT services at Garena by providing comprehensive IT support to end-users, maintaining IT assets, ensuring the security and efficiency of our IT systems, and supporting IT needs during events. **Job Description**: - Provide...
-
Helpdesk
7 months ago
Jakarta, Indonesia PT Sinar Global Solusindo Full time**Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** - Melakukan pengetesan dan setting perangkat gps tracker - Melakukan pengecekan server secara rutin - Membuat laporan internal dan eksternal **Persyaratan** **Tingkat Pendidikan** D3 **Jurusan...
-
Software Support Specialist
6 months ago
Jakarta, Indonesia RTLAWRENCE CORPORATION PHILIPPINE BRANCH Full time**RT Lawrence Corporation is expanding!** We are US-based Software Development company with 30 years of experience and have offices in United States, Philippines and Taiwan. We aim to develop next generation B2B products every 7 years to stay ahead of the technology curve. We take pride on our propriety software that we modify and setup base on our clients...
-
Helpdesk
2 months ago
Jakarta, Indonesia PT Sinar Global Solusindo Full time**Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** - Melakukan pengetesan dan setting perangkat gps tracker - Melakukan pengecekan server secara rutin - Membuat laporan internal dan eksternal Benefit - Asuransi BPJS & Ketenagakerjaan - Asuransi...
-
IT Helpdesk
7 months ago
Jakarta, Indonesia PT Elabram Systems Full timeMelakukan troubleshooting dan mengidentifikasi permasalahan sehubungan dengan office 365, Windows 10 client, dan aplikasi aplikasi yang berada di sisi pengguna - Melakukan pengawasan dan inventarisasi pergerakan barang barang IT yang ada kaitannya dengan laptop, pc, gadgeting ,dan peripheral - Konfigurasi, Kontrol, dan Montoring CCTV, Printer, Access Door,...
-
IT Infrastructure
6 months ago
Jakarta, Indonesia PERSOLKELLY Full timePersolkelly Indonesia is currently assisting clients, **Japanese Technology Company**, to find the best talents for IT Infrastructure & Support roles to **Work in Japan**. We are looking for **Japanese Speaker **individuals that seeking professional paths in Japan. Whether you're a recent graduate, professional, or simply someone with a desire to experience...
-
IT Operational Section Head
6 months ago
Jakarta, Indonesia AJ Central Asia Raya Full timeJob Description: - Leading Managing IT Helpdesk & IT Equipment team - Performance monitoring, tuning, and handling technical support - Vendor Management - Inventory Management - Perform regular maintenance of hardware in the scope of information technology - Helpdesk / ticketing system monitoring Requirements: - Graduate or undergraduate degree in...
-
IT Officer
6 months ago
Jakarta, Indonesia Management Sciences for Health (MSH) Full timeManagement Sciences for Health (MSH) is seeking an IT Officer for the USAID BEBAS-TB 5-year activity which aims to reduce TB incidence and mortality by supporting the Indonesian government to address the critical gaps and challenges of the TB program. This Activity will build on the work of previous USAID activities and current projects to achieve its goal....
-
IT Helpdesk
6 months ago
Jakarta, Indonesia Somethinc - BeautyHaul Full time**About the company** Beautyhaul is one of the fastest-growing beauty companies in Indonesia that aspires to be the largest vertically integrated beauty ecosystem from supply to retail. Due to its exponential growth, the company has attracted investment from a reputable investor, Sequoia Capital. Our first brand ''Somethinc'' was founded in 2019, and is...
-
IT Helpdesk
6 months ago
Jakarta, Indonesia Somethinc - BeautyHaul Full time**About the company** Beautyhaul is one of the fastest-growing beauty companies in Indonesia that aspires to be the largest vertically integrated beauty ecosystem from supply to retail. Due to its exponential growth, the company has attracted investment from a reputable investor, Sequoia Capital. Our first brand ''Somethinc'' was founded in 2019, and is...
-
Csa Helpdesk Officer
6 months ago
Jakarta, Indonesia Allianz Indonesia Full timeTo support front liner for inquiries about Group Health, Group Life, Pension & Saving, Credit Life and Micro Insurance - To do the quality control process - To follow up the outstanding cases - Interactive and creative needed **Job Requirements**: - Preferable has Insurance knowledge - Good in data analyzing - Computer Literacy (Microsoft Office), Opus...
-
IT Helpdesk
6 months ago
Jakarta, Indonesia Elabram Full timeJob Description Installing and configuring computer hardware, software, systems, networks, printers and scanners Monitoring, maintaining and enhance computer systems and networks Responding in a timely manner to service issues and requests Providing technical support across the company Setting up accounts for new users Repairing and replacing equipment...
-
Maintenance Administrator
6 months ago
Jakarta, Indonesia Kanmo Retail Group Full time**Key Responsibilities**: - Develop and maintain timeline documents for various maintenance processes, including purchase orders (PO), invoices, and helpdesk reports. Ensure these documents are accurately prepared and organized. - Project Material Sourcing and Procurement: Implement the sourcing of project materials, working closely with the in-house...
-
Maintenance Administrator
6 months ago
Jakarta, Indonesia Kanmo Group Full time**Key Responsibilities**: - Develop and maintain timeline documents for various maintenance processes, including purchase orders (PO), invoices, and helpdesk reports. Ensure these documents are accurately prepared and organized. - Project Material Sourcing and Procurement: Implement the sourcing of project materials, working closely with the in-house...