IT Helpdesk

6 months ago

Jakarta, Indonesia Aero Systems Indonesia Full time

Provides technical assistance and support to customers

Receives and answers, within well-established guidelines, to call center questions and complaints

Answers users' inquiries regarding software and hardware operation to resolve problems

Dispatches service requests on a day-to-day basis and escalates issues to 2nd level troubleshooters

Maintain a record of daily data communication transactions, problems, and remedial action

Job Requirements:
Diploma/Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology

At least 1 year of working experience in IT Helpdesk or related position

Domicile in Tangerang is prefered

Preferably can join immediately (ASAP)

Willing to be placed and work (shifting) at ASYST Office (Soekarno-Hatta Airport Area)

Employment status will be under a third party (outsourcing)

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