IT Helpdesk Executive

5 months ago


Jakarta, Indonesia Elabram Full time

Job Description
Melakukan troubleshooting dan mengidentifikasi permasalahan sehubungan dengan office 365, Windows 10 client, dan aplikasi aplikasi yang berada di sisi pengguna
Melakukan pengawasan dan inventarisasi pergerakan barang barang IT yang ada kaitannya dengan laptop, pc, gadgeting ,dan peripheral
Konfigurasi, Kontrol, dan Montoring CCTV, Printer, Access Door, IP Phone and Helpdesk tool
Supporting Operational Regional Office
Supporting Opening new Region office
Supporting ISO 20K and 27K
Melakukan troubleshooting level pertama terhadap keluhan pelanggan sehubungan dengan LAN konektifitas, PC, Laptop maupun gadget
Membantu memberikan informasi kepada user tentang fungsi fungsi dari layanan IT yang digunakan oleh pelanggan
Requirement
Sarjana dalam Ilmu Komputer, Teknologi Informasi, atau bidang serupa.
Pengalaman kerja mínimal 4 tahun sebagai IT Helpdesk atau end user support.
Mengetahui tentang computer hardware systems, termasuk circuit boards, memory modules, dan processors
Keterampilan analitis dan diagnosa yang sangat baik
Mengetahui tentang help desk software dan remote-access systems
Keterampilan komunikasi tingkat tinggi.
Kemampuan untuk mengatasi masalah perangkat keras dan perangkat lunak yang kompleks
Kesabaran dan pemahaman yang baik
Additional Requirement
Gender
Female
Age
22 - 30 Year(s) old
Min. GPA
3
Job Information
Industry
NORMAL
Employment
Position Level
Staff/Officer
Working Hour
Language
Indonesia, English


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