Indonesian Speaker

2 months ago

Jakarta, Indonesia IT Business Solutions Sdn Bhd Full time

Customer Service with Sales

We are seeking a knowledgeable and passionate individual to join our team as a Customer Service

leading social media products and community standards, along with excellent interpersonal,

verbal, and written communication skills. Empathy and a customer-centric approach are essential.

Key Responsibilities:
1. Customer Support:
messaging, and phone calls.
- Act as a point of contact to provide consultative support on advertisers' and

agencies’ accounts.
- Troubleshoot and resolve complex cases, ensuring high levels of customer

satisfaction.
- Ensure clients receive the highest level of sales and operational customer service.

2. Advertiser Engagement:

- Research and compile advertiser requirements, provide guidance on best practices,
- Drive product adoption and educate clients from basics to best practices.
- Drive advertiser communications and technical issue resolution by providing

guidance and optimization suggestions through inbound and outbound calls.

3. Sales and Revenue Generation:

- Promote advertising opportunities on TikTok products based on process and

procedure.

approximately 80+ interactions daily.
- Target predefined lists of clients or company-sourced prospects, including decision

influencers and limited business decision-makers.
- Deliver client-defined messaging for consistent and repeatable execution. Focus on

single offerings specific to the target audience.
- Identify high-value opportunities and encourage advertisers to increase investment

in advertising using the client’s platforms.

4. Operational Excellence:

- Improve internal efficiency and customer satisfaction by proactively identifying

opportunities to optimize existing or new processes and tools.
- Liaise with cross-functional teams on structuring and executing operational and

strategic services and programs.
- Analyze the performance of priority accounts and create optimization actions,

including account up-selling, creative tips, and bidding/budget/targeting

recommendations.

5. Qualifications:

- Strong background or interest in the customer service industry with exposure to

cross-selling, inside sales, retention, or marketing.
- Strong understanding of social media platforms and features. Past experiences with

social media organizations are a plus.
- Language proficiency in English (default) and targeted language must be B2 and/or

above.
- Minimum certification of a college degree in any discipline. Any additional

certifications or achievements are a plus.

6. Core Competencies:

- Attention to Detail: Ability to quickly identify problems and provide solutions or

escalate as needed, balancing customer satisfaction with service standards.
- Customer-Centric: Maintain a positive and professional attitude towards

customers, with sensitivity to their emotions.
- Quality Focus: Initiate activities to enhance service quality and promote customer

satisfaction, adhering to set qualitative and quantitative performance indicators.
- Communication Skills: Strong written and verbal communication skills, using

professional business language in English and targeted languages.
- Sales Skills: Consistently execute core messaging strategy, navigate to decision

makers, and establish clear next steps.
- Industry Knowledge: Solid understanding of the target industry, able to deliver

provided messaging on client solutions.

**Education**:

- S1 (preferred)

**Experience**:

- Sales,Telemarketing,Digital Marketing: 1 year (required)

**Language**:

- English (required)
- Indonesia (required)

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