Guest Relations Officer
4 weeks ago
**Primary Responsibilities**
- Meet & greet the guests upon check in
- Ensure all the guest qualifications meet the standards
- Resolve any issues from guests whenever possible
- Ensure guests are escorted to the Preview Gallery on time and bring their proper documents
**Requirements**:
- Very good level of English proficiency
- Proven experience in customer service or guest relations
- Excellent knowledge of customer service management methods and techniques
- Strong communication and guest-facing skills
- Advanced troubleshooting and multi-tasking abilities
- Customer service orientation with a focus on exceeding guest expectations
- Easy going and having polite attitude while reaching guests
**Education**:
- D1-D4 (preferred)
**Experience**:
- Guest Service: 1 year (required)
**Language**:
- English (required)
- Mandarin (preferred)
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