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Guest Relations Supervisor

2 weeks ago

Denpasar, Indonesia AYANA Hospitality Full time

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:
**Summary of Responsibilities**:

- Welcome and greet guests with warmth and enthusiasm as they arrive at Rock Bar
- Manage and review reservations to maximize guest seating and satisfaction
- Ensure exceptional service standards by training and supervising guest relations teams
- Handle guest inquiries, complaints, and feedback with professionalism and efficiency
- Facilitate communication with kitchen and bartending teams to ensure guest needs are met
- Ensure compliance with health and safety standards within the venue
- Implement and maintain company policies and procedures to uphold the highest level of service
- Assist in the development of service strategies to enhance overall guest satisfaction

**Requirements**:

- Only for Indonesian Citizen
- Minimum of 2-3 years of experience in a guest relations or supervisory role in a hospitality setting
- Previous experience in a beach club, bar, or restaurant is an advantage
- Strong leadership qualities with the ability to motivate and guide staff
- Experience in operating OPERA system
- Hospitality appearance, honest, initiative, creative and open-minded
- Outgoing personality with excellent communication and interpersonal skills
- Eloquent in English communication in both written and spoken. Knowledge of additional languages is an advantage
- Able to work outdoors under direct sunlight; in all weather conditions
- Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable