Guest Relations Officer

2 weeks ago


Denpasar, Indonesia Karma Group Full time

**Primary Responsibilities**
- Meet & greet the guests upon check in
- Ensure all the guest qualifications meet the standards
- Resolve any issues from guests whenever possible
- Ensure guests are escorted to the Preview Gallery on time and bring their proper documents

**Requirements**:

- Very good level of English proficiency
- Proven experience in customer service or guest relations
- Excellent knowledge of customer service management methods and techniques
- Strong communication and guest-facing skills
- Advanced troubleshooting and multi-tasking abilities
- Customer service orientation with a focus on exceeding guest expectations
- Easy going and having polite attitude while reaching guests

**Education**:

- D1-D4 (preferred)

**Experience**:

- Guest Service: 1 year (required)

**Language**:

- English (required)
- Mandarin (preferred)



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