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Guest Services Assistant

2 weeks ago

Denpasar, Indonesia Marriott Vacations Worldwide Full time

Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements. Make sure all guests come to the gallery on Qualification.

**JOB SPECIFIC TASKS**
- Support a team to make sure the arrival date & preview date are the same with the company system
- always coordinate with the activation team for any changes in arrival, preview, or room upgrade.
- update the information to GRA/gallery regarding meet & greet on check-in process
- provide passport form to guest on check-in process or preview time
- welcoming guests on arrival & requalified to ensure all data valid
- make friendly reminder call to make sure the preview on time
- provide information area & facilities, make sure guest on satisfaction.
- anticipate guest needs & build rapport with guest
- address guest complaints & escalate to the manager when needed.
- Ensure Compliance with health & quality standards

CANDIDATE PROFILE
- Minimum of one (1) year of experience in administration, data entry, or a related field.
- Proficiency in English (additional language required for certain positions)
- Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word
- Ability to work under pressure, manage multiple priorities, and be a self-starter.
- Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization.
- Excellent organizational and attention to detail skills.

**COMPETENCIES** - Fundamental competencies required for accomplishing basic work activities

**Analytical Skills**
- Learning

Administration
- Organization

**Personal Attributes**
- Integrity
- Positive Demeanor
- Dependability
- Stress Tolerance
- Adaptability/Flexibility
- Presentation

**Communications**
- Listening
- Communication
- English Language Proficiency
- Applied Reading

**Interpersonal Skills**
- Diversity Relations
- Teamwork
- Interpersonal Skills

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.