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Guest Relations Manager

3 weeks ago

Denpasar, Indonesia Luna Beach Club Bali Full time

Are you passionate about hospitality and delivering exceptional guest experiences? We are looking for a dynamic and professional individual to join our team at Luna Beach Club Bali

Key Responsibilities:

- Welcome and assist guests with a warm and friendly attitude.
- Ensure excellent customer service and satisfaction.
- Handle guest inquiries, concerns, and special requests efficiently.
- Anticipate guest needs and provide personalized service.
- Coordinate with other departments to enhance guest experiences.
- Manage guest feedback and reviews to improve service quality.
- Assist in VIP guest handling and special events.
- Supervise and train guest relations staff to uphold service standards.
- Maintain accurate records of guest interactions and preferences.
- Ensure compliance with company policies and service procedures.

**Requirements**:

- Previous experience in guest relations or hospitality management.
- Strong communication and interpersonal skills.
- Fluent in English (additional languages are a plus).
- Ability to handle high-pressure situations.
- Passion for the hospitality and entertainment industry.
- Has a beach club vibe and style
- Has commitment to delivering exceptional service
- Familiar in a fast-paced environment

**What We Offer**:

- Salary Range : High value remuneration
- Service Charge : Yes
- THR : Yes
- Health Insurance : BPJS Kesehatan
- Social Security : BPJS Ketenagakerjaan
- Facilities : Working Devices and infrastructures
- Meals : Yes
- Annual Leave : 12/year
- Working Days : 5 Days
- Public Holiday : Yes
- Career : Potential professional advancement
- Environment & Cultures : Dynamics, teamwork, recognition and rewards
- Engagement : Employee Activities and Human Resource Development Program

*

**Experience**:

- Guest Service: 2 years (required)

**Language**:

- English (required)