Guest Relations Officer
1 month ago
Join our team and be part of the continued success of Bali’s largest integrated resort.
We offer an exciting career opportunity for an individual with the following details:
**Responsibilities**:
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide detailed information about the amenities, areas, and venues while effectively promoting our services
- Anticipate the needs of guests and establish a positive engagement with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Handle customer complaints and escalate them to the appropriate leader when necessary
- Ensure compliance with health and quality standards
**Requirements**:
- Only for Indonesian Citizen
- Minimum of 1 year experience in the same position in a large luxury resort
- Experience in operating OPERA system
- Hospitality appearance, honest, initiative, creative and open-minded
- Outgoing personality with excellent communication and interpersonal skills
- Eloquent in English communication in both written and spoken. Knowledge of additional languages is an advantage
- Able to work outdoors under direct sunlight; in all weather conditions
- Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable
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