Systems Support Specialist

2 weeks ago


Jakarta, Indonesia The Washington Post Full time

Job Description

**Qualifications**:

- A degree in information systems, computer sciences or a related discipline, or relevant work experience is required.
- Superb communication skills and problem-solving abilities are essential.
- Experience with monitoring systems such as Splunk, Cloudwatch and Datadog is preferred but not required.
- Configuration/Administration experience with Akamai and Amazon Web Services is strongly desired.
- Occasional after-hour work and on-call shifts are required.

Duties
- Maintain a broad technical understanding of the Arc platform, keeping abreast of changes to Arc XP products, platform, and APIs.
- Act as the main point of contact between clients and all Arc XP engineering teams, communicating actively with clients in a professional and courteous manner.
- Triage incoming tickets, using Arc resources (monitoring systems, knowledge bases, system logs) to collect actionable information meaningful to Arc engineers.
- Maintain a steady workload of active tickets, balancing the needs and priorities of all client issues.
- Provide occasional after-hour support as part of an on-call rotation, including coverage after hours on weekends and during regular business hours.
- For named clients, maintain close communication with the clients and develop an ongoing relationship with the client teams.
- For named clients, gain an in-depth understanding of their unique configurations and workflows.

Wherever you are in your life or career, The Washington Post offers comprehensive and inclusive benefits for every step of your journey:
- Competitive medical, dental and vision coverage- Company-paid pension and 401(k) match- Three weeks of vacation and up to three weeks of paid sick leave- Nine paid holidays and two personal days- 20 weeks paid parental leave for any new parent- Robust mental health resources- Backup care and caregiver concierge services- Gender affirming services- Pet insurance- Free Post digital subscription- Leadership and career development program
- Benefits may vary based on the job, full-time or part-time schedule, location, and collectively bargained status_

The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.



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