Thai Speaking Customer Service Representative
2 days ago
**Job Title: Thai-Speaking Customer Service Representative (Travel Account)**
**Location: Yogyakarta, Indonesia**
Company Overview:
Join our dynamic team at IGT Solutions, a leading provider of travel solutions that cater to diverse clients around the globe. We pride ourselves on delivering exceptional customer service and memorable travel experiences. We are currently seeking a motivated and enthusiastic Thai-speaking Customer Service Representative to join our team in Yogyakarta.
**Job Description**:
As a Thai-Speaking Customer Service Representative, you will play a crucial role in ensuring our customers receive outstanding service and support for their travel needs. You will assist clients with inquiries, bookings, and problem resolution while maintaining a high level of professionalism and positivity. Your fluency in Thai and English will enable you to provide seamless communication and support to our customers in Thailand and beyond.
**Key Responsibilities**:
- Assist customers with travel inquiries, reservations, cancellations, and modifications.
- Resolve customer issues and complaints in a timely and effective manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other team members to improve processes and enhance customer experience.
- Stay updated on travel products, services, and industry trends to provide knowledgeable recommendations.
- Adhere to company policies and procedures while ensuring compliance with industry regulations.
**Qualifications**:
- Fluent in Thai (speaking and writing) and proficient in English.
- Previous experience in customer service, preferably in the travel industry.
- Strong communication and interpersonal skills.
- Ability to handle difficult situations and resolve conflicts with professionalism.
- Proficient in using customer service software and Microsoft Office Suite.
- Strong attention to detail and organizational skills.
- Willingness to shifting schedules, including evenings and weekends, as needed.
What We Offer:
- Competitive salary and performance-based incentives.
- Opportunities for career growth and development within the company.
- A vibrant and inclusive work environment in beautiful Yogyakarta.
- Comprehensive training and support to help you succeed in your role.
- Employee discounts on travel services and products.
Jenis Pekerjaan: Permanen
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