Chief Customer

2 months ago


Jakarta, Indonesia WeNetwork Asia Full time

Develop and implement customer & digital strategies.
- Drive the growth of digital platforms.

**About the Company**
A leading global digital technology enabler that provides integrated digital solutions for multiple industries is looking for Chief Customer & Digital Officer to design and implement strategies that improve customer engagement, loyalty, and sales across all group brands

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**Key Responsibilities**:

- Lead the digital transformation, identifying and implementing opportunities to improve our digital capabilities and drive business growth.
- Champion the customer experience across all group brands, identifying opportunities to improve customer convenience, engagement and loyalty.
- Collaborate closely with BUs and corporate functions to develop and implement effective customer and digital strategies.
- Leverage data analytics tools to use them as a point of reference to analyze customer behavior and identify opportunities for driving revenue growth.
- Responsible for driving and generating growth of Loyalty club members, increasing the sales per member through an omni-channel strategy, and mitigating churn of members.
- Supervise e-commerce operations, including web operations, content, customer service, and coordination with supply chain management, across our own sites and third-party marketplaces to ensure products are live and strategies are in place to drive sales, replenishments, and online campaigns.

**Key Requirements**:

- Bachelor's degree in Business Administration, Marketing, Technology or a related field that understands and implements effective business strategies leveraging digital and latest technology evolution.
- Minimum 10 years of experience in a similar role and have significant experience in customer and digital strategy development and implementation in a similar role especially on retail industry with regional exposure.
- Strong understanding of customer experience and digital platforms to be able to design and implement effective strategies with proven track record in improving customer experience and generating more sales per customer with omni-channel strategy
- Excellent organizational and project management skills - be able to prioritize and manage multiple projects simultaneously.
- Experience in leading digital transformation initiatives, developing new capabilities leveraging latest cutting edge digital innovation, identifying and implementing opportunities to improve digital capabilities and drive growth.

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