Key Account Manager National Account Program
3 days ago
Key Account Manager sought to develop new business in Indonesia market by coordinating business development actions with respective business units, ensuring compliance with commercial policy and focusing on customer needs and sales growth.
Your RoleAs a Key Account Manager, you will be responsible for managing and growing our National Account Program in Indonesia, working closely with internal and external stakeholders to achieve business objectives.
Your Responsibilities- Manage Key Accounts: Develop and implement sales strategies to meet customer needs and grow business, ensuring compliance with company guidelines and commercial policy.
- Negotiate Rates: Collaborate with business units to negotiate rates with customers, ensuring rate sheets are documented and maintained as needed.
- Ensure Compliance: Maintain accurate and timely updates in our customer relationship system (CRM), ensuring compliance with sales management processes and systems.
- Monitor Performance: Track monthly performance against set targets, taking immediate action to address deviations and ensure business growth.
- Develop Account Plans: Create and implement account plans based on internal processes and templates, ensuring customer requirements and company commitments are met.
- Handover and Transition: Effectively hand over and transition new business into operations, ensuring customer requirements and company commitments are met.
- Conduct Regular Reviews: Conduct regular and structured review sessions with assigned customers to discuss process improvements, innovation, and customer strategy and priorities.
- Bachelor's Degree: Ideally in logistics or a related field.
- Leadership Skills: Strong leadership skills for driving key account initiatives and team direction.
- Experience: Minimum 2 years' experience as a Key Account Manager or Strategic Business Development Manager in logistics, preferably in freight forwarding.
- Knowledge: Knowledge of Sea, Air, and Road Logistics services and related solutions, including customs, intermodal, contract logistics, and integrated logistics.
- Strategic Mindset: Strategic mindset for developing long-term customer solutions with continuous improvement.
- Communication Skills: Top-notch communication and presentation skills.
- Team Engagement: Ability to foster team engagement and build a collaborative global community.
- Language Skills: Ability to converse fluently in Bahasa Indonesia and English.
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