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Marketing Communications Manager

4 months ago

Balikpapan, East Kalimantan, Indonesia Marriott Full time

Job Number

Job Category Sales & Marketing

Location Four Points by Sheraton Balikpapan, Jalan Pelita No 19, Balikpapan, East Kalimantan, Indonesia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

ORGANIZATION DESCRIPTION

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

HOTEL DESCRIPTION

Balikpapan is a seaport city on the east coast of Borneo island, in the Indonesian province of East Kalimantan. The Four Points by Sheraton Balikpapan offers good proximity to corporate and transit demand, being located very close to the airport (less than 5 minutes drive) and 9 KM to the city center (15 minutes drive).

Four Points by Sheraton Balikpapan has 139 rooms and is part of a mixed-use development. The hotel offers an All-Day Dining restaurant and lobby lounge, as well as 7 meetings rooms with total event space of 5,102 sq ft.

JOB SUMMARY

Responsible for completing marketing plan for property. Manages all e-commerce opportunities. Develops a good working relationship with tourism bureaus and community leaders.

CANDIDATE PROFILE

Education and Experience


• High school diploma or GED; 2 years experience in the sales and marketing or related professional area.

OR


• 2-year degree from an accredited university in Marketing, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Conducting Daily Marketing Activities that Achieve Department Goals


• Assists in region-wide coordination of rooms, food and beverage, spa, and golf promotions.


• Develops leisure marketing plan that addresses the distribution of rate offers, packages and programs designed to build occupancy.


• Maintains, updates, and manages all web sites.


• Coordinates offers and information for all publications and inserts with regard to brand loyalty reward mailings.


• Develops brochure and property collateral materials.


• Participates in all property imaging work (e.g., signage).


• Uses and interprets all reporting necessary for sound marketing recommendations, including but not limited to DMA source market reports, past guest lists (utilizing leisure rate codes) and tracking.


• Reviews and provides analysis on all website and email campaign tracking, for both individual property sites as well as corporate email campaign results and property reports.


• Ensures consistent marketing message is communicated in all advertising and collateral efforts.


• Manages marketing budget throughout year.


• Provides regular tracking/ROI and analysis of promotions and website/email campaigns, using industry averages for ROI calculation, and uses this knowledge in future planning.


• Tracks return on investment (ROI) of all marketing initiatives, including online, direct mail and print advertising.


• Keeps track of actual versus planned marketing budgets and provides input and recommendations as needed regarding reallocation of funding.


• Ensures consistency in individual property's voice on all guest touchpoints and marketing communications, not only following corporate graphic standards, but also on behalf of the individual property.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue


• Evaluates new marketing opportunities for the property.


• Ensures property is represented on all quality internet sites that have the potential of providing business.


• Works closely with respective Convention Bureaus and Chambers of Tourism.


• Uses and interprets all reporting necessary for sound marketing recommendations, including but not limited to DMA source market reports, past guest lists (utilizing leisure rate codes) and tracking.


• Reviews and provides analysis on all website and email campaign tracking, for both individual property sites as well as corporate email campaign results and property reports.


• Develops strategic marketing plan for property, includes group, leisure and local efforts.


• Plans and supervises all photo shoots, developing shot list while keeping goals of property and brand image in mind.

Building Successful Relationships that Generate Sales & Marketing Opportunities


• Identifies and communicates with distribution channels that can sell distress inventory to drive property occupancy.


• Provides all sales channels with creative and unique tools to assist in the sales and marketing of the property.


• Acts as liaison between corporate and individual properties in rolling out programs and making sure that properties are taking advantage of all opportunities provided through corporate.


• Works with media buyer to plan and execute advertising.


• Assists property in developing promotions for various campaigns, keeping in mind strategy and goals of promotion as well as Look No Further prerequisites.


• Assists property with materials, tracking/analysis and presentations to owners.


• Acts on behalf of property with all vendors, exacting a balance between quality work and price, requesting estimates and approving all materials as needed.

Additional Marketing Responsibilities


• Keeps detailed files and records on all matters relative to property's marketing materials (photo usage rights, vendor contracts, etc.).


• Ensures that property is following all corporate marketing guidelines.


• Approves all invoicing through MarrCom office.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.