Operations Director
2 weeks ago
Seeking Operations Director to lead data center operations team, overseeing facilities management, collaborating with business development team, and ensuring adherence to client SLAs.
About the Role- Build, train, and lead the data center operations team, overseeing all aspects of facilities management across various disciplines.
- Collaborate with the data center business development team to provide technical and operational input for RFP responses.
- Act as the internal client for the data center project team, reviewing and supervising design and construction to ensure operational functionality and compliance with client requirements.
- Oversee daily operations, including incident response, maintenance planning, capacity management, and coordination with the onsite/remote team as well as NOC/SOC personnel.
- Ensure adherence to client SLAs in all areas of operation.
- Manage small-scale expansion and migration projects within existing facilities.
- Develop and enforce comprehensive management and compliance protocols for high-reliability data center operations, meeting industry standards.
- Work closely with IT teams to facilitate smooth hardware installations, network setups, and ongoing maintenance.
- Monitor and maintain high standards of cybersecurity, physical security, and logical security.
- Manage relationships with vendors and contractors, ensuring service agreements and performance expectations are consistently met.
- Lead disaster recovery planning and drive initiatives for data center scalability.
- Oversee the operational budget, including cost forecasting and optimization strategies.
- Implement continuous improvements in operational processes and disaster response planning.
- Ensure sustainability goals are achieved and certifications such as ISO are maintained and renewed as required.
- Provide leadership and promote professional growth within the team, encouraging a culture of excellence and continuous development.
- Bachelor's or Master's degree in Information Technology, MEP Engineering, or a closely related discipline.
- Significant experience in managing data center operations, ideally in a leadership or executive role.
- Deep technical expertise in data center systems, including power distribution, HVAC, Direct Liquid Cooling, and IT infrastructure.
- Exceptional skills in organization, leadership, and strategic decision-making.
- Proven ability to perform well under pressure and effectively manage crisis situations.
- Strong analytical and problem-solving capabilities, with a proactive mindset for identifying and executing solutions.
- Relevant certifications in data center operations, facilities management, or IT infrastructure are a plus.
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