Content and Operations Specialist
1 week ago
We are seeking a highly organized and accountable individual to join our client's growing team as a Visual Content Specialist and Executive Assistant. As a key member of our communication team, you will play a pivotal role in our company's expansion phase.
Key Responsibilities- Drive B2B and B2C sales and lead generations through effective communication and relationship-building.
- Manage client enquiries, lead generations, bookings, and initial communication for trainers and clients across all our platforms.
- Oversee our lead generation platform, closely monitoring the sales pipeline and strategizing to effectively serve and support clients at various lead types.
- Be the first point of contact for potential clients, clarifying their questions and making them feel welcome on all our social channels and communicative avenues.
- Contribute to improving internal client management and scheduling processes.
- Support client retention efforts in collaboration with our Trainer, Mentor, and Marketing team to strategize and implement churn mitigations.
- Contribute to business development and corporate sales initiatives.
- Ensure consistent posting of Instagram stories on our Instagram platform.
- Manage the CRM platform and ensure the smooth running of operations, including merchandise inventory management, smart automation, email marketing, and more.
- Support community building and engagement through internal and external events, such as registration forms and program planning.
- Pursuing or graduated from Business (Administrative), Mass Communications, or Hospitality faculty.
- Proficient in English and Mandarin (written and verbal) and proficient in video editing tools such as iMovies, CapCut, VN, Adobe Premier, etc.
- Assist the director in editing videos for social media campaigns and edit videos for content and promotions.
- Help identify and reach out to potential opportunities to secure more paid campaigns and collaborate on PR strategies to enhance media exposure and partnerships.
- Social media savvy and meticulous with details.
- Proficient with Microsoft Office: Word, PowerPoint, Excel.
- Able to start work on short notice and communicate well with clients.
- Prior experience in the Service industry will be highly preferred.
- Working Days and Hours: Tues Thurs 1-10pm SGT, Fri Sat Sun 9am-6pm, Mon & Wed OFF.
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