Application Engineer

Main activities Advising clients - Analyze the manufacturing problem and the customer's objective - Establish a simple manufacturing range. - Send the file to Etudes & Offres for the preparation of a price offer. - Organize and manage projects in contact with clients and in partnership with the study and project department. - Rely on and communicate with product specialists in order to confirm the technical choice. - Need to investigate and report information to Account Managers, Regional Director and Studies & Offers in case of non-validation of the customer - Implementation by the Application Technician of the customer's recommended solution (in accordance with the cutting parameters, expected product life and quality generated) - Carry out the tests and make the first optimizations. - Verify that Client objectives are met. - Present the profitability report to the customer and encourage purchases. - Coordinate all technical actions carried out at the customer's site. Provide technical assistance to the sales force - Assist the account manager in the presentation of new products to customers - Collaborate on the sales plan developed with the Account Manager on the targeted customers - Analyze the customer's manufacturing problem and target target for the targeted customers - Develop a diagnosis and recommend technical solutions to reduce costs and/or improve productivity and quality of manufacturing - Inform and consult with the Chargé d'affaires at each stage of the technical process. - Record all parameters and results of experiments in the customer management software. - Transmit to the project manager all technical information received from the engineering department - Update the customer management software (CRM) with the information discussed during customer visits and trials - Monitor opportunities in the CRM and manage technical actions Support Seco actions and products - Assist the Account Managers in the presentation of new products to customers - Optimize and maintain existing workstations and contribute to the sale of new tool lines - Conduct a technological watch on the trends and needs of the different market segments as well as on the practices of the competition - Feed information back to the engineering department - Test products before commercialization (R&D) with a few "partner" customers - Inform account managers of the results of new product tests - Exchange all useful information with the engineering department (key tests, negative tests, plan of attack options, etc.) - Promote services to clients - Keep track of expenses (fees) and free tools account Develop and manage identified accounts - Drive and support business partners (Distributors) & resellers to grow sales and increase market share - Assigned a set of focus/priority accounts with sales targets to achieve yearly - Pursue sales leads from existing or new customers of strategic importance to the Organization - To report all activities with quality data into Seco CRM system promptly - To drive and grow the business with a “solution sales” approach to support our business partners and/or end user Profile Scope of responsibility and degree of autonomy - Coordinate actions with internal departments to meet customer expectations. - Take responsibility and work independently. - Work according to the instructions and guides provided. - Identify and resolve issues in his/her area of responsibility. - Regularly develop your knowledge and expertise. - Adapt to missions, changes in employees, priorities that may change according to the needs of the company - Develop professional relationships outside the team by asserting communication and interpersonal skills Professional knowledge / specific authorizations - Education background : Bachelor with a minimum of 2 years of experience in the field of activity - Fields of expertise : Production Engineering, Mechanical Engineering - Languages : English native speaker or English A2 min + Foreign native language fluency - IT competencies : Office 365 (Excel, Word, Powerpoint, Teams, Sharepoint ), ERP and CRM