Application Engineer

2 weeks ago

Jakarta, Indonesia Johnson Controls Full time

**A Field Application Engineer - (Fier detection) is a technical sales role responsible for providing in-depth product knowledge and support to customers, bridging the gap between sales and engineering by assisting with technical issues, identifying customer needs, and ensuring successful product implementation through on-site visits, training, and troubleshooting, while collaborating closely with the sales team to close deals and maintain customer relationships**:

- Key responsibilities of a Field Application Engineer:
**Technical Expertise**:
- **Customer Support**:

- Provide pre-sales technical consultation, product demonstrations, and post-sales support to address customer issues.-
**Sales Support**:

- Collaborate with sales teams to identify potential customer needs, qualify leads, and develop technical proposals.-
**On-Site Visits**:

- Conduct site surveys, product installations, and system integration at customer locations.-
**Training**:
- **Design Assistance**:

- Help customers design and optimize systems using the company's products, including custom solutions.-
**Relationship Building**:

- Establish strong relationships with key customer contacts to maintain customer satisfaction and loyalty.-
**Market Analysis**:

- Stay updated on industry trends and competitor activity to identify new market opportunities.-
**Technical Documentation**:
- **Problem Solving**:

- Troubleshoot technical issues, identify root causes, and provide solutions to customer problems.-
**Required Skills**:

- Strong technical background in relevant engineering disciplines (electrical, mechanical, etc.)
- Excellent communication and presentation skills to explain complex technical concepts to non-technical audiences
- Project management skills to manage customer implementations and technical projects
- Ability to travel frequently to customer sites
- Strong problem-solving and analytical skills to diagnose technical issues

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